Job Overview
Lakeshore Animal Health Partners (“LAHP”) is seeking for a Client Service Representative for our 24/7 emergency and specialty hospital. The ideal candidate will have a strong background in customer service and providing exceptional support to our clients while ensuring the well-being of their pets. This role requires excellent communication skills, a passion for animals, and the ability to handle various client inquiries with professionalism and empathy.

About the Role

As our ideal candidate, you will have:

- Passion for what you do every day
- Enthusiasm, energy and a positive attitude
- Previous experience working in a veterinary clinic (preferred)
- A strong desire to educate and build solid relationships with clients
- Strong communication skills
- An ability and desire to flourish in new environments
- Shift hours will vary based on business needs (days, evenings, overnights, weekends and holidays).

Experience
Candidates should possess a combination of the following skills and experiences:

- Exemplary customer service skills
- Strong attention to detail
- Excellent written and verbal communication skills
- Exceptional organization sills
- Thrives in a fast-paced environment
- Takes initiative and accepts accountability
- Eagerness to learn and ask questions

Responsibilities

Under the supervision of the CSR Lead, the duties and responsibilities of the CSR include, but are not limited to, the following:

- Excellent communication skills in English; proficiency in another language is a plus
- Triaging appointments/emergency walk-ins




- Proficiency in phone etiquette with the ability to answer phones/emails and direct them to the appropriate specialty/emergency department
- Ability to multi-task and prioritize tasks effectively
- Setting up new clients and patients in our electronic medical software (ezyVet)
- Follow through with pet insurance forms
- Financial transactions
- Admitting and discharging patients
- Provide clients and referring veterinarians with information regarding LAHP services
- Maintain a clean working environment - including reception desk, client waiting room and exam rooms
- Provide outstanding customer service by addressing client inquiries
- Maintain accurate records of client interactions and pet information in the system
- Collaborate with veterinary staff to relay important information

What LAHP Has to Offer You!

- Friendly and supportive work environment
- Mentorship
- Access to medical webinar events throughout the year by leading specialists
- Commitment to the community and to helping pets in need
- Competitive medical and pet supply discounts
- Canada wide internal transfer opportunities

Ability to Commute/Relocate: Mississauga, ON - reliably commute or plan to relocate before starting work (required)

Experience:

- Veterinary reception: 1 year (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Benefits:

- Employee assistance program
- On-site parking
- RRSP match
- Dental and Vision Care
- Uniform allowance

We look forward to hearing from you!

Job Types: Full time, Permanent

Pay: $18.00-$23.00 per hour

Benefits:

- Dental care
- Employee assistance program
- On-site parking
- Vision care

Education:

- Secondary School (preferred)

Experience:

- Veterinary Medicine: 1 year (preferred)

Language:

- English (required)

Work Location: In person

📌 Veterinary Client Service Representative/Receptionist (Canada)
🏢 Lakeshore Animal Health Partners
📍 Canada