Claims Assistant

Are you interested in working with a team that takes pride in providing innovative and seamless solutions to everyone’s insurance needs? Do you have what it takes to help us exceed industry standards? If so, then we got you covered.

Job overview:

We are currently seeking a claims assistant to join our rapidly growing team at Yatara Claims Inc in Edmonton, Alberta. This role will primarily support transportation-related claims and is an excellent opportunity to build a career in a fast-paced, high-performing claims environment.

Yatara Claims Inc., a subsidiary of InsureLine Brokers Empire, has been serving the claims industry since 2023. Our parent company, InsureLine Brokers Empire, has been a trusted presence in the insurance industry since 2009 and is an award-winning brokerage recognized for excellence in several areas, including Best Employer. A strong work ethic and drive to succeed will help ensure your success at Yatara Claims Inc. For more information, please visit www.yatara.com

Responsibilities:

- Open and set up claim files in systems
- Maintain and update claim files and documentation
- Enter notes, upload documents, and ensure accuracy
- Prepare standard correspondence (letters, emails)
- Track deadlines and follow-ups
- Follow up with policy holders, repair shops, contractors, and vendors etc.
- Collect required documents such as police reports, photos, and invoices/receipts etc.
- Provide status updates to claimants
- Handle complaints or escalate when needed




- Organize digital and physical records
- Assist adjusters with basic claim assessments (non-decision making)
- Maintain confidentiality and data protection standards
- Follow internal workflows

Required Qualifications:

- Microsoft Office 365 experience required
- Outlook experience required
- Claims assistant experience is an asset
- Ability to multi-task, problem solve, critical think and be detailed oriented
- Ability to work in a fast-paced environment, handle pressure and meet deadlines
- Able to be proactive and work both independently and as part of a team
- Positive and respectful attitude with both clients and co-workers
- High degree of professionalism and integrity
- Strong customer service skills
- Attention to detail
- Excellent verbal and written communication skills

Benefits:

- Stat and observed holidays off
- Minimum 4 weeks’ vacation to start
- Health spending account
- Paid birthday’s off
- Time in lieu available
- KPI bonus program
- Monthly employee gift card draws
- Monthly birthday lunch (chosen by you!)
- Full benefits package (dental, medical, etc.)
- RRSP contribution
- Tuition reimbursement
- Opportunities for growth and internal promotion
- Half days on Christmas Eve and Recent Years Eve when they fall between a Monday – Friday

Salary:

- $45,000 - $55,000 (negotiable)

Schedule:

- Monday to Friday 9:00 am - 5:30 pm
- Full-time

Location:

- Edmonton, AB – In office

📌 Claims Assistant (Canada)
🏢 Yatara Claims
📍 Canada