Company Overview

OZ Optics Limited is a leading worldwide supplier of fiber optic products, test equipment and sensors. It is located in Canada's capital city of Ottawa and established in 1985.

Company Perks:

- Every employee receives full benefits including medical, dental, optical and life insurance with the premiums paid for by OZ Optics.
- Opportunity to work along side with subject matter experts in fiber optics
- Opportunity to work on world-class products with cutting-edge technologies
- Best recreational facilities company can offer. Squash and basketball courts, weight-training rooms, indoor pool, sauna, and hot tub for use by employees
- Staff events - adult and children's holiday parties, Easter egg hunt, family summer barbecue, and soccer games.
- Free on-site parking

Position Summary:

- Manage and support Customer Service/Order Desk operations.
- Apply department procedures for order processing, changes, cancellations, and returns.
- Oversee customer order processing to ensure accuracy and timely execution.
- Complete customer requests in accordance with company policies.
- Support improvements in order processing efficiency and towards customer satisfaction.
- Support team development through training and performance management.

Typical Duties:

- Prioritize workload in Customer Service/Order Desk.
- Utilize ERP to process customer orders, maintain accurate order records, and prepare reports.
- Support the department in the effective execution of customer service responsibilities.
- Monitor order processing reports and address identified issues.
- Coordinate with internal departments to resolve customer requests or complaints.




- Communicate with product managers and designers to streamline order processing activities.
- Work with production schedulers and planners when order rescheduling is needed.
- Communicate with customers to support order acceptance and processing.
- Resolve information discrepancies internally and with customers.
- Monitor issues that may impact customer deliveries and implement corrective actions.
- Support employee performance reviews and ongoing team development.

Education:

Post secondary education in Sales, Marketing, or Business Administration.

Experience:

5-7 years of experience in Customer Service, including order processing, full commercial lifecycle management, and staff supervision, preferably in a manufacturing environment.

Skills:

- Excellent knowledge of Microsoft Office Suite
- Proficient in ERP/MRP/CRM systems
- Proficient in English
- Strong written and spoken communication skills

Candidates must be eligible to work in Canada

Job Types: Full-time, Permanent

Pay: $90,000.00-$110,000.00 per year

Advantages:

- Casual dress
- Company events
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Vision care

Application question(s):

- Do you have an excellent verbal and written command of English
- Do you have a firm understanding of the Commercial Manufacturing Order Processing Cycle from RFQ forward?

Education:

- DCS / DEC (required)

Experience:

- ERP systems: 7 years (required)
- MRP, CRM business applications: 7 years (preferred)
- Advanced Microsoft Suite: 7 years (required)
- Technical manufacturing Customer service: 7 years (required)

Work Location: In person

📌 Customer Service Manager (Canada)
🏢 OZ Optics
📍 Canada