REGISTERED PHARMACY TECHNICIAN

Dispensary Operations │ Role 4

Department

Dispensary

Reports To

Pharmacy Manager

Classification

Role 4

Experience

3+ years in pharmacy setting

Education

RPT Accreditation (OCP)

Licence

Active provincial registration required

Position Overview

The Registered Pharmacy Technician (RPT) plays a vital role in supporting safe, effective pharmacy operations across dispensary functions, medication packaging, and client facility services. Acting as a key liaison between the pharmacy and client facilities, the RPT ensures accuracy, regulatory compliance, and continuity of patient care — all while delivering exceptional service to patients and colleagues alike.

Key Responsibilities

Client & Facility Support

- Serve as the primary point of contact between client homes/facilities and the pharmacy, ensuring effective communication and service delivery.
- Support pharmacists in communicating policies, procedures, and best practices to facility staff.
- Assist with staff training at client facilities on medication management and compliance standards.
- Investigate and escalate client concerns, collaborating with internal teams to implement timely solutions.
- Coordinate pharmacy conversions for nursing homes, retirement homes, and community pharmacies, including profile transfers, MAR preparation, physician communication, and on-site implementation support.
- Assist with annual compliance audits and contribute to the development and maintenance of training materials and procedural documentation.

Packaging & Medication Management

- Maintain accurate medication administration records (MARs), drug record books, and packaging documentation.
- Verify compliance packaging including PacMed/STS tray checks, PacVision validation,



and retail blister packaging against MARs.
- Set up and maintain patient packaging profiles within the pharmacy system; process medication and packaging changes per established protocols.
- Coordinate supply ordering for PacMed and packaging materials.
- Coordinate annual medication reviews for compliance packaging patients in accordance with OCP standards.
- Assist patients and clients with billing inquiries professionally and efficiently.

Dispensary Operations

- Support dispensary workflow through accurate prescription entry, processing, and medication preparation.
- Perform complex non-sterile compounding in accordance with professional standards.
- Conduct narcotic inventory counts and reconciliations as required.
- Practice within the full RPT scope: verify refill prescriptions, accept verbal orders from physicians, and provide counselling on diabetic products and related services.
- Liaise with IT support to troubleshoot dispensary technology issues.
- Maintain a clean, organized, and compliant dispensary environment, including inventory management and expired medication monitoring.
- Ensure ongoing compliance with all confidentiality, privacy, and regulatory requirements.

Teamwork & Collaboration

- Support overall dispensary operations and assist team members as needed to maintain service flow.




- Answer incoming calls promptly and professionally; assist with accurate prescription pickup verification.
- Provide guidance and oversight to Pharmacy Assistants and student Pharmacy Technicians.
- Contribute to a positive, collaborative team environment focused on exceptional patient care.
- Perform additional duties as assigned by management.

Qualifications & Skills

Education & Licensing

- Registered Pharmacy Technician (RPT) accreditation required.
- Licensed and in good standing with the applicable provincial regulatory body.

Experience

- Minimum 3 years of experience in a busy pharmacy setting preferred.
- Experience with Kroll or PropelRx or similar pharmacy software systems is an asset.

Core Competencies

Excellent patient-facing communication & interpersonal skills

Robust listening & empathy skills

Exceptional attention to detail & organizational ability

Strong analytical & mathematical aptitude

Ability to multitask and remain composed under pressure

Advanced technical proficiency & computer skills

Committed to patient safety & confidentiality

Commitment to continuous professional development

Additional duties may be assigned by management as required.

Boggio Family of Pharmacies is committed to an inclusive and accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request throughout the recruitment and selection process. We are an equal opportunity employer and comply with the Ontario Human Rights Code.

Job Types: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Licence/Certification:

- Certification as a Registered Pharmacy Technician (required)

Work Location: In person

📌 Registered Pharmacy Technician (Canada)
🏢 Boggio Family of Pharmacies
📍 Canada