We’re looking for enthusiastic, friendly team members to be the first point of contact at our Recreation Centre. As a part-time Recreation Experience Representative, you’ll welcome guests of all ages, answer questions, and help create a fun, positive experience for everyone who walks through our doors. You’ll also take pride in keeping our facility looking its best while making sure every visit feels memorable.

This is a Part time role. This role is requiring evening and weekend availability.

RESPONSIBILITES:

- Responding to inquiries and questions in accordance with the Accora Village customer service promise.
- Completing tours, accurately recording participation/attendance of all activities, and completing weekly and daily task checklists as required.
- Maintaining a professional appearance while always wearing the designated uniform while on duty.
- Assisting in the maintenance and cleanliness of the facility and all its spaces and equipment, as outlined by the supervisor. Proactively supporting in providing a clean facility for customers.
- Coordinating the set-up of equipment for sports programs.
- Ensuring program equipment and facilities are safe for use and reporting known and potential hazards to the management for immediate action.
- Initiating emergency response procedures, including first aid and incident reporting as required.
- Receiving and responding to feedback from the customers and staff.
- Interacting with and creating an inviting environment by welcoming program participants, facility members, and guests.
- Enforcing rules and responding to customer questions and feedback in a timely manner, in person, via telephone and/or email.
- Administering payments, program registrations, and contracts.
- Must be available to work a variety of shifts including mornings, afternoon, evenings and weekends.
- Attending team meetings, training sessions and planning sessions as required.




- Openly performing other duties as requested, contributing to a solid team environment.

SKILLS AND KNOWLEDGE

- 1-2 years of previous customer service experience
- Post-secondary education in Recreation, Fitness and Health or other related field of study would be considered an asset
- Demonstrated interpersonal and diplomacy skills
- Excellent verbal and written communications skills
- Ability to multi-task, prioritize, and manage time effectively
- Enthusiasm and passion for recreation & leisure with a focus on customer service
- Demonstrated creative problem solving and ability to maintain a high level of leadership skills
- Flexible and highly organized with superior conflict resolution skills
- First Aid and CPR certification
- Proven customer support experience
- As a condition of employment- must provide a valid and clean Criminal Background Check.
- Ability to use standard office software applications

WORKING CONDITIONS:

- Extended periods at a computer may be required at times.
- The job description implies the performance of repetitive tasks.
- Must be available to work a variety of shifts including days, evenings, and weekends.
- Competing demands may create stress.
- Occasional lifting and carrying office supplies or equipment may be required.
- Scheduling will be dependent on operational needs, and consistent shifts are not guaranteed.
- Physical effort is medium, must possess the ability to lift a minimum of 40lbs.

We've got great perks!

When you join Ferguslea Properties in this role, you gain access to:

- Health/ Wellness initiatives
- Employee Assistance Program
- Use of our recreation centre, fitness amenities, and related programming
- Community Involvement & philanthropy opportunities
- Educational Support programs
- Regular Employee engagement opportunities
- Free parking
- Room for advancement & internal promotions
- Paid training & development opportunities

📌 Recreation Experience Representative (Canada)
🏢 Ferguslea Properties
📍 Canada