Job Summary

We are a patient-centered Family Practice looking for an organized and empathetic Medical Office Assistant (MOA) to join our close-knit team. In this role, you will be the first point of contact for our patients and the administrative backbone of our daily operations. The ideal candidate is a multitasker who combines robust administrative proficiency in Telus PS Suite with a warm, professional demeanor.

Core Responsibilities

- Patient Reception & Flow: Greet patients warmly, check them in, verify health cards, and efficiently guide patients to designated examination rooms.
- Basic Clinical Support: Measure and document basic patient vital signs (e.g., blood pressure, weight, height) prior to physician assessment.
- EMR Management: Maintain accurate, up-to-date, and confidential Electronic Medical Records (EMR) exclusively using Telus PS Suite.
- Appointment Scheduling: Manage the clinic calendar, book appointments, handle cancellations, and coordinate follow-ups.
- Communications: Answer incoming phone calls, triage urgent patient inquiries, and process incoming faxes, e-referrals, and specialist reports.
- Clinic Prep: Ensure exam rooms are kept tidy, stocked, and properly sanitized between patient visits.
- Billing Administration:



Assist with basic billing entries, error corrections, and processing private third-party payments.

Qualifications & Skills

- Technical Expertise: Proficiency with Telus PS Suite EMR is highly preferred.
- Education: Graduate of an accredited Medical Office Assistant/Administration diploma program, or equivalent clinical office experience.
- Experience: Minimum 1 year of experience working in medical clinic environment, preferred
- Clinical Skills: Comfortable with basic, non-invasive clinical tasks (rooming patients and recording vital signs). No advanced clinical duties (like injections or blood draws) are required.
- Knowledge: Solid grasp of standard medical terminology and Ontario Ministry of Health privacy standards (PHIPA).
- Communication: Exceptional verbal and written English communication skills; a comforting telephone manner.

What We Offer

- $20 - $23.00/hr depending on experience
- Free parking, flexible schedule
- A supportive, friendly, and low-stress team environment.

Pay: $20.00-$23.00 per hour

Expected hours: 24.0 – 35.0 per week

Benefits:

- Company events
- Flexible schedule
- On-site parking

Work Location: In person

📌 Medical Office Assistant (Fergus)
🏢 Summit Medical
📍 Fergus