Specialty Patient Care Liaison

Capital City Specialty & Emergency is Ottawa’s newest state of the art animal hospital! Opened in Spring 2023, Capital City is growing our team of over 170 veterinary professionals to provide outstanding patient care and client service. Our team includes world-renown specialists working with top-of-the-line equipment to provide an exceptional experience. Our focus on medicine, community, education, and positive culture makes this a hospital unlike any other. With over 20,000 square feet of space, leading edge technology, Capital City wants you to join our team and we know this is an animal hospital where you’ll be proud to work.

The Specialty Patient Care Liaison role at Capital City is designed to provide support to the specialty departments that have hospitalized patients. While this is a shared role, the Specialty Patient Care Liaison is substantively dedicated to supporting the surgery team between the hours 8am and 6:00pm, Monday through Sunday. A dedicated team member acting as a patient care liaison for the specialty departments will allow Capital City uphold our reputation for efficient, friendly client service and exceptional patient care.

More specific details of the role are included below.

Performing administrative assistant duties such as (but not limited to):

· Manage patient records by ensuring medical files, consent forms, diagnostic results, and referral documentation are complete and up to date.

· Communicate with pet owners regarding appointment scheduling, surgery preparation instructions, admission and discharge times, and follow-up care.

· Act as a primary point of contact between multiple hospital services.

· Serve as the primary point of contact for referring veterinary clinics by coordinating referrals, transferring medical records, and facilitating communication.

· Maintain accurate electronic medical records and ensure compliance with confidentiality and recordkeeping standards.

· Ensure compliance with hospital policies,



accreditation standards, and health information privacy requirements.

· Providing financial updates and processing payments.

· Perform other related administrative duties as assigned.

Surgery specific duties (including but not limited to):

· Provide administrative support to the veterinary surgery team, including surgeons, technicians, and department leadership.

· Schedule surgical procedures, consultations, follow-up appointments, and recheck visits while coordinating operating room availability.

· Prepare and distribute surgical estimates, invoices, and client documentation in accordance with hospital policies.

· Coordinate pre-operative diagnostics, laboratory testing, imaging appointments, and specialty consultations.

· Monitor surgery schedules and adjust appointments to accommodate emergency cases and schedule changes.

· Assist with insurance claims, deposits, and financial documentation as required.

· Prepare daily surgical schedules, patient admission lists, and discharge paperwork.

· Answer and direct incoming phone calls, emails, and client inquiries in a professional and compassionate manner.

· Collaborate with clinical staff to ensure efficient patient flow from admission through discharge.

· Perform general administrative duties including filing, scanning, copying, mail distribution, and document preparation.

· Participate in quality improvement initiatives and contribute to maintaining an organized, efficient, and client-focused surgery service.

Performing various veterinary assistant and kennel attendant duties as needed

Benefits Include:

· Dental & Vision care

· Disability insurance

· Extended health care

· Life insurance

· On-site parking

· Paid time off

· Staff discount

Schedule:

Full Time:

Monday through Sunday, 10 hour days working four days on and four days off, with a schedule provided by Capital City

Pay: From $24.00 per hour

Expected hours: 40.0 per week

Benefits:

- In office parking
- Paid time off
- RRSP match

Work Location: In person

📌 Specialty Patient Care Liaison (Canada)
🏢 Capital City Specialty & Emergency Animal Hospital
📍 Canada