Job Purpose

Under the direction of the Program Manager/Team Leader, the Shift Supervisor ensures a safe and effective treatment program is offered to persons served.

Duties & Responsibilities

Attitudes

- Maintain the philosophy that “every child will do well if they can” for all staff
- Utilize a trauma informed approach by reinforcing for all staff the importance of healthy relationships and the effective prevention and resolution of conflict

Environment

- Establish and maintain a culture of learning, professional growth, trauma-informed practice, cultural relevance and overall focus on healing and treatment for persons-served

Administration

- Adherence to the high standards of accreditation expected of a high-quality treatment facility and ensure positive relationships with all licensing bodies
- Under the direction of the Program Manager / Team Leader, provide leadership support to the program in the following areas:
- Assist staff to ensure that policies and procedures are followed
- Provide on-call support for the program according to the rotation schedule
- Support Youth Care Workers to fulfill the responsibilities of their position
- Track and manage client allowance
- Book, arrange and communicate all client appointments
- Provide regular audits on client medication
- Implement an effective process for meal planning and grocery shopping that is fiscally responsible, teaches life skills and provides healthy nutrition
- Manage intake and discharge paperwork to ensure NWTC is meeting its high record keeping standards
- Prepare and submit Client Progress Reports every second month

Person-Served Support

- Perform all job duties in accordance with NWTC Code of Conduct and Child and Youth Care Association Ethical guidelines




- Be familiar with all medication plans and ensure medication is administered correctly
- Complete pre and post-shift debriefs with colleagues
- Ensure persons-served are maintaining a healthy routine including school, cultural activities/learning, education, treatment, recreation, life skills and sleep
- Support emotional health of persons-served by listening, supporting effective conflict resolution and maintaining safety
- Promote safety in all activities of the program
- Be familiar with the process of new client orientation upon arrival according to NWTC Policies & Procedures
- Assist in therapeutic activities including Alateen, smudging, grounding activities, stress reduction, conflict resolution, healthy relationships, group therapy and by maintaining an effective treatment environment
- Ensure that the program is clean and that persons-served are learning significant life skills
- Consult with persons-served on food preferences and support healthy meal planning, preparation and clean-up
- All other duties related to provided support to persons-served

Human Resources

- Ensure all mandatory training is current
- Maintain effective conflict prevention and resolution procedures with Youth Care Workers
- Support the Program Manager / Team Leader with respect to recruiting, retaining highly qualified staff who move forward the mission of NWTC




- Provide feedback to the Program Manager / Team Leader for the purposes of performance evaluations for Youth Care Workers
- Supervise casual Youth Care Workers

Finance

- Support the Program Manager / Team Leader with respect to following the annual budget approved by the Service Team
- Follow NWTC Policies and Procedures and supervisor direction regarding expenses and reporting of expenses including floats and managing receipts
- Promote effective cost saving measures to maintain high-quality care and remain fiscally responsible

Risk Management & Safety

- Ensure Risk Management Plan is being followed by all staff to prevent and effectively respond to risks within the organization
- Compliance with all safety procedures including the Emergency Response Plan
- Ensure critical incidents are completed, tracked and reported

Communications

- Promote positivity and hopefulness with persons-served, colleagues, stakeholders and members of the public
- Exercise appropriate activities for promoting NWTC programs and services
- Serve as a key liaison with stakeholders to promote confidence in the excellent services provided by NWTC. Develop effective relationships with stakeholders and create marketing activities which enhance the excellent reputation of NWTC
- Implement effective internal communication processes
- Maintain confidentiality and abide by the Oath of Confidentiality, NWTC Code of Conduct and the Child and Youth Care Association Ethical guidelines

Qualifications

- Knowledge and experience with indigenous culture
- Experience working with indigenous children and youth in care is essential
- Bachelor or Diploma in Human Services or equivalent
- At least 2 years of experience working with youth

Pay: $25.00-$27.00 per hour

Work Location: In person

📌 Shift Supervisor (Canada)
🏢 Nightwind Treatment Centre
📍 Canada