Overview
We are seeking a dedicated and personable Customer Service Representative to join our team. This role is vital in providing exceptional support to our customers, ensuring their inquiries are addressed efficiently and professionally. The ideal candidate will possess strong communication skills, be bilingual in English and French , and demonstrate a passion for delivering outstanding service. This position offers an opportunity to develop your skills in a energetic environment while contributing to the overall success of our organization.

Duties

- Handle incoming customer inquiries via phone, email, or chat with professionalism and courtesy
- Assist customers with product or service information, order processing, and issue resolution
- Perform accurate data entry to update customer accounts and transaction records
- Engage in upselling and sales opportunities by understanding customer needs and recommending suitable products or services
- Utilize analysis skills to identify trends or recurring issues and communicate feedback to relevant departments
- Maintain excellent phone etiquette and communication skills to ensure positive customer interactions
- Collaborate with team members to improve service processes and enhance customer satisfaction




- Support multilingual customers by providing assistance in both English and Spanish as needed

Experience

- Prior experience in customer service, sales, or related fields is preferred but not required; training will be provided
- Strong data entry skills with attention to detail
- Bilingual proficiency in English and French is highly desirable
- Excellent communication skills, including active listening and clear articulation
- Analysis skills to interpret customer data and identify opportunities for upselling or process improvements
- Experience with upselling techniques and understanding customer needs to maximize sales opportunities
- Familiarity with phone etiquette best practices and professional communication standards

This role is ideal for individuals who are passionate about helping others, eager to develop their sales abilities, and capable of working effectively in a fast-paced environment. Join us to be part of a team committed to delivering exceptional customer experiences.

Job Type: Full-time

Pay: $34,969.09-$54,155.89 per year

Benefits:

- On-site parking
- Paid time off

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 FOX FREIGHT
📍 Canada