We are seeking a highly organized and experienced Office Administrator to join our KW's Wining team . The ideal candidate will have a strong background in customer handling, billing, invoicing, QuickBooks proficiency, compliance management, and project coordination. The Office Administrator will play a crucial role in ensuring smooth day-to-day operations, excellent customer service, and effective project coordination within our organization.

Responsibilities:

Administrative Task:

· Provide administrative support to the office team, including managing calendars, scheduling meetings etc.

· Responsible and manage office Inventories.

· Perform various administrative tasks such as filing, data entry, and document preparation.

Customer Handling:

· Communicate professionally with customers, addressing inquiries, providing information, and ensuring a positive customer experience.

· Handle customer complaints and issues promptly, striving for satisfactory resolutions.

Billing and Invoicing:

· Generate accurate invoices for services rendered in a timely manner.

· Monitor and follow up on outstanding payments, collaborating with the finance department to ensure timely collections.

QuickBooks Proficiency:

· Utilize QuickBooks for accurate record-keeping, invoicing, and financial reporting.

· Reconcile financial discrepancies and work closely with the finance team to maintain accurate financial records.

Compliance Handling:

· Stay informed about industry regulations and compliance requirements.

· Ensure the company's adherence to legal and regulatory standards,



keeping records updated and accurate.

Project Coordination:

· Assist in the coordination of HVAC projects, working closely with the project management, operation team.

· Maintain project schedules, track milestones, and communicate updates to stakeholders.

Qualifications:

· Proven experience as an Office Administrator, Administrative Assistant, or similar role.

· Strong customer service skills with the ability to handle customer inquiries and concerns effectively.

· Proficiency in QuickBooks and other relevant office software.

· Experience in billing, invoicing, and financial record-keeping.

· Knowledge of HVAC industry practices and terminology is a plus.

· Excellent organizational and multitasking abilities.

· Robust attention to detail and accuracy.

· Excellent phone etiquette and communication skills, both written and verbal.

· Ability to work collaboratively in a team environment.

Education and Experience:

· Bachelor's degree in Business Administration, Accounting, or a related field is preferred.

· Proven experience in office administration and customer service roles.

· Familiarity with HVAC industry practices is an advantage.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

Pay: $19.00-$20.00 per hour

Benefits:

- On-site parking

Application question(s):

- Previous HVAC Experience

Education:

- Secondary School (preferred)

Work Location: Hybrid remote in Etobicoke, ON M9C 4Z5

📌 HVAC Office Administrator (Etobicoke)
🏢 KW Energy Home Services
📍 Etobicoke