Pocketpills is Canada's leading telehealth and online pharmacy platform. We are revolutionizing healthcare in Canada by combining personalized care with innovative proprietary technology. As a team of healthcare professionals, technologists, and care specialists, we work to provide personalized care, support, and timely medications for our members.
Through our easy-to-use app and website, members can consult with certified healthcare professionals, request treatments, fill prescriptions, and order refills—wherever and whenever they need. With a presence across multiple provinces, we are committed to making healthcare more accessible and affordable for all Canadians. With over 2 million prescriptions filled and delivered and more than one million registered users, Pocketpills is one of Canada's fastest-growing health-tech companies.
At Pocketpills, we prioritize a member-focused approach and seek passionate individuals who resonate with our core values: People First, Celebrate the Why!, Be Accountable, Act with Honesty and Integrity, and Think Big, Start Small, Move Fast.
Join us in making a meaningful impact in health-tech!
Position Summary:
The Nurse Practitioner (NP) – Mental Health provides comprehensive assessment, diagnosis, treatment, and ongoing management of patients experiencing a range of mental health and related conditions. The NP delivers evidence-based, patient-centered care primarily through virtual/telehealth services and works collaboratively with physicians, mental health professionals, pharmacists, and other healthcare providers to support positive patient outcomes.
Key Responsibilities:
Clinical Assessment & Diagnosis• Conduct comprehensive mental health assessments for adolescents and adults through virtual care.

- Obtain detailed medical, psychiatric, developmental, social, and family histories.
- Assess and screen for a broad range of mental health conditions, including anxiety, depression, mood disorders, ADHD, and other common mental health concerns.
- Review screening tools, questionnaires, previous assessments, and supporting documentation.
- Identify and differentiate mental health conditions from medical, neurological, substance-related, or other contributing factors.
- Develop and document diagnostic impressions, clinical assessments, and treatment recommendations.
- Identify patients requiring escalation of care or referral to specialized mental health services.

Treatment & Medication Management• Develop individualized, evidence-based treatment plans in collaboration with patients.

- Initiate, prescribe, adjust, and monitor medications in accordance with clinical guidelines, applicable regulations, and provincial scope of practice.
- Monitor treatment effectiveness, medication adherence, side effects, and patient outcomes.
- Order and interpret appropriate diagnostic tests and investigations when clinically indicated.
- Provide non-pharmacological treatment recommendations and evidence-based strategies to support mental wellness.
- Monitor patient progress and modify treatment plans based on clinical response and changing needs.




- Provide ongoing follow-up and management through virtual/telehealth appointments.

Patient Education & Support• Educate patients and families about mental health conditions, treatment options, medications, and available supports.

- Provide guidance on coping strategies, behavioral approaches, lifestyle factors, and self-management.
- Support patients in understanding their treatment plans and making informed decisions about their care.
- Provide ongoing coaching and support to promote treatment adherence and improve patient outcomes.
- Build solid therapeutic relationships and patient trust within a virtual care environment.
- Address patient questions, concerns, and barriers to care in a timely and professional manner.

Collaboration & Care Coordination• Collaborate with physicians, psychologists, therapists, social workers, pharmacists, and other healthcare professionals.

- Coordinate referrals to specialists, community resources, and other appropriate services.
- Facilitate continuity of care between primary care, mental health, and other healthcare providers.
- Participate in multidisciplinary case discussions, clinical consultations, and quality improvement initiatives.
- Support appropriate escalation of patients whose clinical needs exceed the scope of virtual or primary mental health care.

Documentation & Compliance• Maintain accurate, timely, and comprehensive clinical documentation within the electronic medical record (EMR).

- Ensure compliance with provincial nursing standards, regulatory requirements, privacy legislation, and organizational policies.
- Maintain appropriate documentation related to assessments, diagnoses, treatment plans, prescriptions, referrals, and follow-up care.
- Participate in clinical audits, quality assurance activities, and continuous professional development.
- Stay current with evolving mental health guidelines, evidence-based practices, and regulatory requirements.

Qualifications:

- Current registration as a Nurse Practitioner in good standing with the applicable provincial nursing regulatory body.
- Authorized to practice as an NP in Alberta, Ontario, and/or British Columbia, depending on assigned patient population and service requirements.
- Authorized to assess, diagnose, prescribe, and manage patients within applicable provincial scope of practice.
- Minimum 2–3 years of Nurse Practitioner experience preferred.
- Previous experience providing telehealth or virtual healthcare services strongly preferred.
- Experience in mental health, psychiatry, primary care, or community health strongly preferred.
- Knowledge of evidence-based approaches to the assessment and treatment of common mental health conditions.




- Experience with psychotropic medication management is strongly preferred.
- Demonstrated ability to conduct clinical assessments, establish rapport, provide treatment, and deliver follow-up care through virtual care platforms.
- Comfortable using EMRs, telehealth platforms, and digital healthcare tools to support patient care and clinical documentation.

Skills & Competencies:

- Strong clinical assessment, diagnostic, and treatment-planning skills.
- Strong understanding of mental health assessment and evidence-based treatment approaches.
- Excellent communication, active listening, and patient engagement skills.
- Strong virtual communication and telehealth skills, with the ability to build patient rapport remotely.
- Ability to establish trust and rapport with patients in a virtual care environment.
- Strong clinical judgment, critical thinking, and decision-making abilities.
- Ability to manage a high-volume caseload while maintaining clinical quality and patient safety.
- Ability to recognize clinical risk and determine when escalation or referral is required.
- Proficiency with electronic medical records (EMRs), telehealth platforms, and virtual care technologies.
- Ability to work independently while collaborating effectively within a multidisciplinary care team.
- Strong organizational skills and attention to detail.

Working Conditions:

- Primarily virtual/telehealth.
- Flexible scheduling.
- Opportunity to provide care across multiple provinces, subject to applicable licensure and regulatory requirements.
- Collaborative multidisciplinary healthcare environment.

Preferred Experience:

- Previous experience delivering mental health services through telehealth or virtual care.
- Assessment and treatment of a broad range of mental health conditions across adolescents and adults.
- Experience with anxiety, depression, mood disorders, ADHD, and other common mental health concerns.
- Mental health risk and safety screening.
- Psychotropic medication initiation and management.
- Experience conducting virtual assessments, consultations, medication follow-ups, and patient education.
- Experience working in a high-volume clinical environment.

The annual compensation is based on a number of factors and may vary depending on job-related knowledge, skills, experience and alignment to the market.
We may use artificial intelligence (AI) tools to support certain aspects of our recruitment process, such as screening applications and reviewing resumes. These tools assist our hiring team and improve efficiency; however, they do not replace human evaluation. All final hiring decisions are made by our team. If you would like more information about how your data is processed, please contact us.
Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

📌 Nurse Practitioner, Mental Health (Canada)
🏢 pocketpills
📍 Canada