Senior Customer Support Coordinator

Location: Pro Pak Packaging Limited: 51 Kelfield St, Etobicoke

Status: This posting is for a current vacancy.

Pay Range: $53,000-56,000

Schedule:

- Friday: 3:00 PM–11:00 PM
- Saturday: 3:00 PM–11:00 PM
- Other 3 days: Day shift

The Future of Produce

For over 80 years, Burnac Produce Ltd. has been bringing the world’s freshest fruits and vegetables to tables across Canada and the U.S. From one truck and a dream to becoming the nation’s largest produce supplier, our growth is built on quality, trust, and innovation. We partner with growers locally and globally to deliver exceptional freshness and reliability—every time, without compromise.

The Opportunity

We are looking for a Senior Customer Support Coordinator to lead our front-line service operations. This role is the vital link between our customers, sales, and logistics teams, ensuring high-volume orders are processed accurately and delivered on time. You will manage complex accounts, resolve service escalations, and mentor junior team members to maintain our reputation for operational excellence.

What We Provide

We offer comprehensive health, dental, and vision coverage, plus life and disability insurance. You’ll also have access to our Employee Assistance Program for mental health and wellness, and a collaborative, team-oriented work environment.

What You’ll Do

- Oversee the end-to-end processing of customer orders and adjustments to ensure 100% delivery accuracy.
- Act as the primary liaison between Sales, Logistics, and Warehouse teams to synchronize workflows.
- Monitor key accounts and resolve discrepancies, shortages, or service failures with urgency.
- Provide expert solutions for complex service issues while maintaining strong customer relationships.
- Provide day-to-day guidance and functional leadership to Customer Support Coordinators,



including prioritizing workloads, coordinating coverage, supporting training, and resolving escalated issues.
- Identify bottlenecks in communication or workflows and implement enhancements to boost efficiency.
- Maintain precise account documentation and prepare performance summaries to support data-driven decisions.

What You Bring

Must-haves:

- 3–5 years of experience in customer support, logistics coordination, or account management in a fast-paced setting.
- Post-secondary education in Business, Supply Chain, Operations, or a related field.
- Advanced proficiency in Microsoft Office (specifically Excel) and experience with order management systems.
- Proven ability to lead cross-functional communication between warehouse, transport, and sales departments.
- Strong analytical skills to identify root causes of service issues and implement corrective actions.

Nice-to-haves:

- Experience in the produce or perishable goods industry.
- Familiarity with DSD (Direct Store Delivery) sales accounts and logistics.
- Demonstrated experience in mentoring or training junior staff members.

This position does not require Canadian experience beyond the skills and qualifications listed above.

Work Environment

- Office-based role requiring prolonged computer use and multitasking.
- Fast-paced, high-volume setting with time-sensitive reporting requirements.
- Standard business hours with flexibility for overtime during peak seasons or urgent service needs.




- Minimal travel may be required for site visits or team meetings.

Application Screening

Applications may be screened using automated tools or qualification-based questions to assess whether minimum job requirements are met.

How to Apply

If you’re interested in joining our team, please apply directly through Indeed by clicking the Apply Now button.

The above statements are intended to describe the general nature and level of work performed. They should not be construed as an exhaustive list of responsibilities. Employees may be required to perform duties outside of their normal responsibilities as needed.

Burnac Produce Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or other protected status.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Accessibility

We are committed to providing accommodation throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please contact us at [email protected] with the position title and details of your accommodation request.

#IND1

Job Type: Full-time

Pay: $53,000.00-$56,000.00 per year

Application question(s):

- Do you have at least 3 years of experience in customer support, account coordination, logistics coordination, or a similar operational role?

Education:

- Bachelor's Degree (preferred)

Work Location: In person

📌 Senior Customer Support Coordinator (Etobicoke)
🏢 Burnac Produce
📍 Etobicoke