Connelly & Company Management Ltd. is seeking a proactive and organized Reception Administrator to support our condominium management team.

This role combines front-desk reception, customer service, office administration, Yardi support, invoice workflow coordination, access-control administration, and document support. We are looking for someone resourceful, comfortable learning new systems, and willing to take initiative to solve routine problems independently.

Key Responsibilities

- Greet owners, residents, vendors, and visitors professionally and with a positive attitude.
- Manage incoming phone calls, emails, and the shared reception inbox.
- Handle questions and concerns with patience, professionalism, and a solution-focused approach.
- Route inquiries to Condo Managers, AR, AP, Legal, or administrative staff.
- Process mail, courier requests, and office correspondence.
- Coordinate vendor invoice processing through SparcPay.
- Update owner information and perform basic account verification in Yardi Voyager.
- Program and update key fobs and intercom systems following company procedures.
- Prepare disclosure letters, occupancy letters, AGM sign-in sheets, ballots, mailing labels, and other condominium documents.
- Stay current with condominium legislation, regulations, and company requirements to help ensure documents and administrative processes remain accurate and up to date.
- Create office notices, including holiday closure notices, building notices, and other internal or owner-facing communications as required.
- Maintain office supplies, boardroom setup, postage equipment, and general front-office operations.
- Assist with owner payments, receipts, and administrative support projects as required.
- Look for creative and practical ways to improve office communications, organization, and efficiency.




- Perform other related duties and administrative responsibilities as assigned.

Qualifications

- Excellent organizational, communication, and multitasking abilities.
- Skilled telephone etiquette and strong customer service skills.
- A positive, friendly, and helpful attitude is a must.
- Creative, resourceful, and willing to think outside the box when solving problems or completing tasks.
- Ability to remain calm and professional under pressure.
- Ability to work effectively in a fast-paced, multi-property environment.
- Strong attention to detail, particularly when preparing condominium documents and correspondence.
- Experience with Yardi Voyager, condominium management, property management, or access-control systems is considered a strong asset.

Problem-Solving & Digital Skills

The ideal candidate is comfortable:

- Troubleshooting common office technology issues before escalating.
- Using Google, online support resources, and AI-assisted productivity tools to research solutions and complete tasks efficiently.
- Creating spreadsheets, tables, templates, and mail merges with minimal supervision.
- Identifying opportunities to improve administrative processes and office efficiency.
- Staying current with condominium regulations and requirements that affect reception, owner communication, and document preparation.
- Identifying opportunities to improve administrative processes and office efficiency.




- Staying current with condominium regulations and requirements that affect reception, owner communication, and document preparation.
- Identifying opportunities to improve administrative processes and office efficiency.

Working Conditions

- This position is primarily office-based and requires sitting, standing, walking, and moving throughout the office during the workday.
- The position involves regular interaction with owners, residents, vendors, contractors, and members of the public, including handling occasional complaints or difficult conversations.
- Occasional lifting or moving of office supplies, mail bins, records boxes, and meeting materials may be required.

Why Join Us?

Connelly & Company Management Ltd. offers a collaborative team environment where initiative, accountability, adaptability, and continuous improvement are valued. This is an excellent opportunity for someone who enjoys customer service, technology, organization, and problem-solving in a dynamic condominium management office.

Apply by submitting your resume and a brief cover letter outlining your relevant administrative and customer service experience.

Practical Skills Assessment

Candidates selected to proceed to an in-person interview will be required to complete a practical skills assessment to demonstrate their competency with Microsoft 365 applications (including Word, Excel, Outlook, and other relevant tools). This assessment is intended to evaluate the candidate’s ability to perform common administrative tasks required for the role.

The assessment will be completed during the interview process and will focus on practical, role-related skills

Pay: $50,000.00-$54,000.00 per year

Advantages:

- Dental care
- Extended health care
- Paid time off
- Vision care

Work Location: In person

📌 Reception Administrator (Canada)
🏢 ConnellyManagement Ltd
📍 Canada