Position: Service Advisor

Location: Guelph Nissan Infiniti - Guelph, ON

Job Function: Service

Compensation: $40,000 - $80,000 annually

About Guelph Nissan Infiniti

At Guelph Nissan Infiniti, we are passionate about providing an exceptional customer experience and helping our guests find the right vehicle to fit their lifestyle and needs. As one of Guelph's trusted automotive dealerships, we have built our reputation on professionalism, integrity, strong customer relationships, and a commitment to outstanding service.

Guelph Nissan Infiniti is proud to be part of Queenston Automotive Group, a family-owned automotive organization with more than 55 years of success. As part of our team, you'll have access to the support, resources, and career development opportunities that come with being part of a well-established and growing automotive group.

We are committed to creating a supportive and cooperative workplace where employees are encouraged to grow, develop their skills, and contribute to the success of the team.

Job Summary

The Service Advisor is a key member of the Service Department and serves as the primary point of contact between customers and the dealership's Service and Parts teams.

Reporting to the Service Manager, the Service Advisor is responsible for understanding customer needs, coordinating vehicle maintenance and repairs, communicating recommendations clearly, and ensuring a smooth and positive service experience from vehicle drop-off through completion.

The ideal candidate is customer-focused, organized, detail-oriented, and comfortable working in a fast-paced workplace. They are committed to building long-term customer relationships while supporting the Service Department in achieving its operational and customer satisfaction goals.

Key Responsibilities

- Greet and assist customers in person or over the phone in a professional and timely manner

- Understand and assess service needs using customer input and historical data





- Explain repair or maintenance recommendations and estimated costs clearly and accurately

- Document service details and maintain accurate repair orders

- Ensure timely completion of all documentation and administrative tasks

- Stay up-to-date with all required brand-specific training and service protocols

- Champion exceptional service at every touchpoint

Qualifications

- Strong interpersonal and communication skills

- A positive, customer-first mindset

- Excellent problem-solving abilities and attention to detail

- Basic computer skills and strong math abilities

- Highly organized and adaptable to changing priorities

- Availability to work evenings and weekends as required

Queenston Automotive Group Employee Value Proposition

At Queenston Automotive Group, our Employee Value Proposition is centered around fostering a dynamic and team-oriented work environment where Passionately Driven, We Not Me, Always Moving Forward, Find a Way, and Results Matter are not just our core values—they are the driving force behind our success. What our employees do truly counts, and we empower our teams to contribute their unique skills and perspectives to make a meaningful impact. We are committed to providing a supportive, inclusive, and rewarding workplace where employees can grow and succeed.

Why Join Us?

- Competitive Compensation: Attractive salary package.

- Comprehensive Benefits: Includes a Company-matched RRSP and pension program.

- Training and Development: Extensive support for your qualified growth.

- Company Events: Participate in team-building activities and company events.

- Dynamic Workplace: Be part of a team where your contributions truly matter.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process. We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

📌 Service Advisor (Guelph)
🏢 Guelph Nissan Infiniti
📍 Guelph