Role Descriptions: Technology Logistics Support Reports To: Regional Manager| Technology Support Department: Technology Location: Distribution Center (DC) / Fulfillment Center (FC) Operations Environment Position Summary - The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests| ensuring timely resolution of technical issues to support business operations. The position also assists with system installations| monitors data center infrastructure| coordinates with internal and third-party support teams| and maintains inventory of technology assets.
Key Responsibilities
Provide day-to-day technical support for IT equipment and systems within the logistics setting.Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC)
associates requiring IT assistance.Receive| track| troubleshoot| and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.Escalate complex issues to global support teams and subject matter experts when required.Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications.Assist with the installation| configuration| and deployment of new technology systems and services.Monitor data center alarms and coordinate maintenance activities with third-party vendors| SSC| and Global Technology teams.Support network connectivity| including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments.Provide first-level preventive and corrective support for office printers and peripheral devices.Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.Manage and maintain technology asset inventory| including equipment tracking and lifecycle activities.Support planned outages| upgrades| and continuous improvement initiatives while performing other assigned duties.
📌 Logistics Support Specialist (Canada)
🏢 Atlantis IT Group
📍 Canada
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