CSR / Dispatch Coordinator

Location: Acton, Ontario
Company: Wheel King Transhaul Inc.
Employment Type: Full-Time

About Wheel King Transhaul Inc.

Wheel King Transhaul Inc. is a leading transportation and logistics company specializing in time-sensitive freight solutions across North America. We are committed to delivering exceptional service, operational excellence, and reliable transportation solutions to our customers.

We are currently seeking an experienced CSR / Dispatch Coordinator to join our growing operations team in Acton, Ontario.

Position Summary

The CSR / Dispatch Coordinator will be responsible for managing customer communications, coordinating shipments, monitoring deliveries, and ensuring exceptional service levels for our automotive and auto-parts customers. The ideal candidate will have strong multitasking abilities, excellent communication skills, and hands-on experience with transportation management systems and customer freight portals.

Key ResponsibilitiesCustomer Service & Communication

- Serve as the primary point of contact for customers regarding shipment status and transportation inquiries.
- Provide timely and accurate updates to customers via email and phone.
- Respond professionally to customer concerns, service requests, and delivery-related issues.
- Prepare clear, concise, and professional email communications regarding shipment updates, delays, recoveries, and resolutions.
- Build and maintain strong customer relationships through proactive communication.

Dispatch & Operations

- Coordinate and dispatch drivers to ensure on-time pickup and delivery of freight.




- Monitor shipments from pickup through final delivery.
- Track and manage automotive and auto-parts shipments across North America.
- Communicate with drivers and operations staff to ensure smooth freight movement.
- Identify and resolve service issues before they impact customers.
- Maintain accurate shipment records and operational documentation.

System & Portal Management

- Utilize TransPlus Fleet Manager for load management, dispatching, shipment tracking, and operational reporting.
- Manage customer freight activities through transportation portals including:
- Active Aero
- RXO
- Ryder LMS
- Penske
- Update shipment information, appointment schedules, status reports, and delivery confirmations within customer portals.
- Ensure all shipment data is accurate and up-to-date.

Performance & Reporting

- Monitor service performance and shipment milestones.
- Escalate critical issues to management when necessary.
- Generate and maintain dispatch and customer service reports.
- Assist with continuous process improvement initiatives to enhance customer satisfaction and operational efficiency.

QualificationsRequired Experience

- Minimum 2-3 years of experience in Customer Service, Dispatch, Transportation, or Logistics.




- Proven experience handling automotive and auto-parts shipments.
- Strong knowledge and hands-on experience using TransPlus Fleet Manager.
- Experience working on transportation and customer portals such as:
- Active Aero
- RXO
- Ryder LMS
- Penske
- Experience coordinating time-sensitive freight and shipment tracking.

Skills & Competencies

- Outstanding verbal and written communication skills.
- Exceptional email writing and professional customer communication abilities.
- Strong multitasking and organizational skills.
- Ability to prioritize multiple shipments and customer requests simultaneously.
- Robust problem-solving and decision-making abilities.
- High attention to detail and accuracy.
- Ability to work effectively in a fast-paced transportation environment.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).

Preferred Qualifications

- Experience in the trucking, transportation, or logistics industry.
- Knowledge of North American transportation operations.
- Understanding of customer service KPIs and dispatch procedures.
- Experience managing high-volume customer accounts.

What We Offer

- Competitive compensation package.
- Growth and advancement opportunities.
- Supportive team-oriented environment.
- Stable full-time employment with an established transportation company.
- Opportunity to work with major automotive and logistics customers.

Pay: $20.00-$23.00 per hour

Expected hours: 40.0 per week

Benefits:

- On-site parking
- Paid time off

Work Location: In person

📌 CSR/Dispatch Coordinator (Experience in handling Auto part shipments and exp in Fleet Manager) (Acton)
🏢 Wheel King Transhaul
📍 Acton