You will provide technical, operations, and training support to users of company's personal computers either by telephone or on-site relative to desktop hardware and software packages. You'll perform hardware diagnostics and coordinates repairs as well as install and test personal computers, printers, and other peripherals; configures operating system, applications and software programs.
Support includes all end user services such as technical support for corporate computers, printers, conference rooms, digital signs and meetings.
Responsibilities
- Desktop support responsible for end user computing, including hardware, software and account issues.
- Maintain and support AV equipment in conference rooms and provide additional audio and/or visual support for events including town-hall meetings, VTC and webcasts.
- Printer support.
- Windows OS installation, test and deploy windows images to systems.
- Software installation and support.
- Ensure IT practices are completed in accordance with security practices.
- IT purchase requisitioning.
- Maintain accurate inventory of computer hardware and other IT equipment.
Proven Ability / Key Skills
- Excellent customer service and follow-up skills.
- Excellent interpersonal skills when dealing with IT customers, other employees, and management or guests.
- Proactive with the ability to work autonomously.
- Able to prioritize tasks.
- Resourcefulness and positive judgment in problem-solving skills.
- Perform thorough troubleshooting and research.
- Community college with a diploma (technician) and/or related experience.
- Preference for Audio/Video experience in hosting webcasts, large meetings & events.