Western Toyota is looking for a friendly, organized, and customer-focused individual to support our service department in the Service Reception role.

This position is vital to keeping our busy service department running smoothly. As a first point of contact for many of our customers, you'll handle incoming calls and inquiries while providing day-to-day support to our service advisors.

What You'll Be Doing:

- Answer incoming service department calls in a friendly and professional manner.
- Assess customer needs over the phone and direct calls and inquiries to the appropriate service department employee.
- Take and relay messages accurately and assist with customer follow-up.
- Greet service customers and help direct them to the appropriate team member.
- Provide day-to-day administrative and customer service support to service advisors.
- Assist with scheduling and coordinating service appointments.
- Help gather and enter customer and vehicle information into dealership systems.
- Assist with preparing, organizing, copying, scanning and filing work orders and other service documents.
- Help maintain an organized flow of information throughout the service department.
- Assist with other service department responsibilities as you gain knowledge and experience.

What We're Looking For:

- Strong communication and interpersonal skills.
- A friendly, professional approach to dealing with customers both in person and over the phone.
- A genuine commitment to providing excellent customer service.




- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a busy environment.
- Good computer and data-entry skills with the ability to learn current systems.
- Ability to work effectively as part of a team and provide support wherever needed.
- Previous customer service, reception or administrative experience is an asset.
- Previous automotive or dealership experience is an asset but not required.
- An interest in learning more about automotive service and developing within the department is an asset.

Why Western Toyota?

Western Toyota is part of Western Group of Companies, a diverse group of locally owned companies operating in the automotive, construction, and recreation industries. Our vision is to have the most loyal customers by providing the best ownership experience and an outstanding place to work.

We offer:

- Competitive compensation starting at 18.00/hr
- Comprehensive healthcare and dental benefits
- Employee assistance program
- Employee discount program
- Paid vacation and paid sick time
- Company events
- Opportunities for training, development and growth within the automotive industry

If you're organized, enjoy working with people, and like being part of a busy team where no two days are exactly the same, we'd like to hear from you.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

📌 Service Reception, Western Toyota (Canada)
🏢 Western Toyota
📍 Canada