HV Medical Centre is a multi-disciplinary practice located in Hamilton Village area of East Richmond, BC. We bring to you a new dimension to healthcare with refreshing spa-like vibes and a functional approach to medicine. We are a team of physicians, nurse practitioners, chronic disease nurses, clinical pharmacists, and dieticians who are proud to be holistically-aligned in traditional medicine. We are also home to The Farmacy Wellness Boutique, a clinic exclusive inventory of holistic beauty and wellness products. Join us as we shift the paradigm and introduce a holistic approach to medicine and move away from merely treating the symptoms of the disease.

For more information, please see our website below:

www.hvhealth.ca

THE OPPORTUNITY

We are looking for Patient Care Coordinator to join our HV medical team in Richmond, BC. Experience in healthcare clinic or medical office is required.

Reporting to the Director of the Clinic, this role is multi-faceted and performs duties and responsibilities related to scheduling/booking all appointments, invoicing/billing (patient, 3rd party vendors), customer service, marketing and other supportive administrative duties as assigned.

This is a full-time position with potential for growth in our practice.

What you will be doing daily:

· Greet and check patients in and out

· Booking/Modifying Appointments

· Schedule Management, scheduling all staff: administrators, physicians so adequate coverage is always available including vacation coverage

· Assist with Operations management: Compliance: Covid 19, Occupational Health and Safety

· Facilitating Treatment Room

· Answer incoming calls to include, new patient calls, scheduling patient appointments, requesting records and follow up

· Invoicing/Billing with MSP, WCB, and ICBC

· Communicating with insurance companies, keeping track of coverage limits

· Accurate Data Entry and Maintaining Files & maintaining patient records





· Processing Payments and Cashing out and Collection of outstanding accounts (A.R.).

· Statistical reports on billing software

· Inventory Assistant with Clinical Supplies

· Registration and Intakes Services

· Multi Tasking with clerical duties

· Prepare treatment rooms for physicians and keeping the Clinic well maintained (general tidying, laundry, assisting therapist with cleaning electrodes and putting away supplies)

Who you are:

· Medical Office Assistant Certificate or 1-2 years of post-secondary training or related field

· Minimum 1 to 2 years of general administrative experience in a medical office or clinic

· Proficient with Microsoft Office (Word and Excel)

· Ability to type 40 wpm

· Experience managing schedules and day to day clinic tasks efficiently.

· Strong Customer Service Skill and Organizational Skills

· Detail Oriented with strong problem-solving skills

· Experience with scheduling and billing software

· Previous sales experience or can learn how to increase bookings for the clinic is an asset

· Experience with Med Access EMR is preferred

· Experience in Fast Phase and Diverse Clinic

· Experience in Treatment Rooms

What are your skills:

· Effective verbal and written communication skills

· Ability to multi-task, a self-starter and be able to prioritize required duties

· Excellent integrity, ability to maintain confidentiality, good working ethics

· Exceptional attention to detail, organization skills and problem-solving skills, especially when under pressure

· Quick learner, flexible and willing to perform a variety of support tasks

· Excellent time management skills

· Able to work with minimal supervision while also work effectively and productively as a team player.

· Exceptional customer service skills, able to deal tactfully and effectively with co-workers, clients

Full time: 40 hours / week

Job Type: Full-time

Pay: Up to $22.00 per hour

Benefits:

- Extended health care
- On-site parking
- Paid time off
- Store discount

Work Location: In person

📌 Patient Care Coordinator (Canada)
🏢 Hamilton Village Medical Centre
📍 Canada