Description

M&M; Kitchen Cabinet is a cabinetry and home improvement business serving residential and commercial clients in Oakville and Mississauga and the surrounding area (GTA). The company focuses on providing quality kitchen cabinets, countertop and reliable installation services tailored to each customer’s needs. Team members work closely with clients to support projects from initial inquiry through completion. The work workplace values professionalism, clear communication, and dependable service to help customers achieve their desired kitchen and storage solutions.

Responsibilities

- As a part-time Customer Service Representative at M&M; Kitchen Cabinet, you will be the primary point of contact for customers visiting or calling the showroom, 4 Days in Oakville, ON. Day-to-day responsibilities include greeting customers, answering inquiries about products and services, and providing accurate information on pricing, availability, and timelines.
- You will handle phone calls and emails, schedule appointments, and update customer records in the system. The role also involves coordinating with sales and installation teams, following up on orders, and resolving basic concerns to ensure a smooth customer experience. This is an on-site role requiring regular presence at the Mississauga location.
- Engage with customers via phone,



email, and chat to address inquiries, resolve issues, and provide product or service information.

Requirements

- Ability to deliver strong customer service and customer support, with a focus on listening to customer needs and responding clearly and professionally.
- Experience contributing to customer satisfaction and customer experience by managing inquiries, addressing concerns, and providing helpful guidance.
- Background working as a Customer Service Representative or in a similar customer-facing role in retail, showroom, or service environments.
- Excellent communication and interpersonal skills, including confident phone etiquette and clear written communication.
- Comfort using basic computer applications and point-of-sale.
- Ability to work on-site in Oakville and Mississauga, ON on a part-time schedule, including potential evening or weekend shifts as needed.
- Previous experience in customer service, home improvement, or interior design is an asset but not required..

Join us in delivering outstanding service that makes a difference! We value energetic individuals who are eager to grow their careers while helping our customers succeed every day.

Pay: $17.60 per hour

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 M&M KITCHEN CABINET AND BATH
📍 Canada