Are you passionate about providing exceptional guest service and creating memorable experiences? Best Western Plus Sawridge Suites is looking for a professional, customer-focused Front Desk Agent to join our team. Whether welcoming guests, assisting with reservations, resolving concerns, or promoting hotel amenities, you will play an important role in delivering an outstanding guest experience.

At Best Western Plus Sawridge Suites, we take pride in creating memorable guest experiences while fostering a positive work environment where teamwork, respect, and service excellence are at the heart of everything we do. Join our team and become part of our work family!

Wage: $19 per hour.
Job Type: Full-Time
Hours: 40 hours per week
Shift & Schedule: Varying schedules including days, evenings, overnight shifts, weekends, and holidays.

TOTAL REWARDS

In addition to competitive wages, employees may have access to:

- RRSP Matching Program
- Sick Credit Program
- Employee Meal Benefit Program
- Health and Dental Benefits for eligible Full-Time employees and their eligible dependents
- Opportunities for career growth and advancement within the organization

POSITION SUMMARY

The Front Desk Agent represents the hotel throughout all stages of a guest’s stay and is responsible for delivering exceptional guest service. This position works closely with all hotel departments to ensure guests receive superior customer care, from reservation and check-in through to check-out. Responsibilities include registering guests, assigning rooms, accommodating special requests, processing transactions, and ensuring every guest enjoys a comfortable and memorable experience.

KEY DUTIES AND RESPONSIBILITIES





Work duties include but are not limited to the following:

- Welcome guests and provide exceptional customer service throughout their stay.
- Process guest check-ins, check-outs, room assignments, and payments accurately.
- Handle reservations, cancellations, and reservation modifications received through various channels.
- Maintain accurate records of room availability, reservations, and room assignments.
- Coordinate with Housekeeping regarding room status, early arrivals, late departures, day-use rooms, and special guest requests.
- Coordinate maintenance requests and room deficiencies with the Maintenance department.
- Promote room upgrades, hotel services, amenities, and the Best Western Rewards program.
- Respond to guest inquiries and provide information regarding hotel services, local attractions, and community events.
- Resolve guest concerns and complaints professionally and efficiently.
- Process cash, debit, credit card, and other payment transactions according to hotel procedures.
- Process transactions in the hotel market or retail area as required.
- Maintain guest confidentiality and protect personal information.
- Maintain a professional appearance and conduct consistent with hotel standards.
- Follow all hotel policies, procedures, safety standards, and brand requirements.
- Perform other duties as assigned.





SKILLS/EDUCATION REQUIRED

The successful candidate will possess some or all of the following characteristics:

- Completion of secondary school (High School) or equivalent preferred.
- Previous experience in a hotel, hospitality, tourism, or customer service environment is an asset.
- Strong verbal and written communication skills.
- Excellent customer service and problem-solving abilities.
- Ability to communicate professionally with guests, coworkers, and management.
- Experience with cash handling, payment processing, and safeguarding confidential information.
- Experience using a hotel Property Management System (PMS) is an asset.
- Knowledge of proper telephone etiquette and qualified guest interaction.
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Ability to work independently and as part of a team.
- Ability to work a flexible schedule including days, evenings, overnights, weekends, and holidays.
- Authorization to work legally in Canada (Required).

Adaptable Language Requirement:

- French not required

Ability to Commute/Relocate:

- Fort McMurray, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Join us to be part of a vibrant team dedicated to delivering exceptional guest experiences! We value energetic individuals who thrive in a hospitality setting and are committed to providing outstanding service 24/7.

Pay: $19.00 per hour

Expected hours: 40.0 per week

Perks:

- Dental care
- Extended health care
- RRSP match

Work Location: In person

📌 Guest Service Agent/Night Auditor (Canada)
🏢 Best Western Plus Sawridge Suites
📍 Canada