Job Summary

We are seeking an enthusiastic and highly organized Auto Service Advisor to join our team at Canadian Tire in Cochrane, Alberta. As the primary point of contact between our customers and the service department, you will play a critical role in ensuring a seamless experience through expert communication, accurate documentation, and a commitment to customer satisfaction in a fast-paced retail automotive environment.

Key Responsibilities

Customer Excellence & Communication

- Expert Consultation: Act as the vital link between customers and the service bay, explaining maintenance requirements and repair recommendations in clear, understandable terms.
- Multi-Channel Communication: Manage high-volume inquiries both in-person and over the phone with a professional and helpful etiquette.
- Vendor Relations: Coordinate with parts vendors to source and ensure the timely arrival of components necessary for shop repairs.

Operational Precision

- Accurate Estimating: Utilize superior attention to detail to provide customers with precise quotes, ensuring all parts and labor costs are accurately reflected.
- Service Coordination: Maintain constant communication with mechanics and technicians to monitor vehicle progress and provide customers with real-time updates.
- Data Integrity: Meticulously record vehicle specifications and specific customer requests to ensure the shop team delivers exactly what the client needs.

Safety & Efficiency

- Workflow Management: Balance the needs of the service desk to ensure a smooth flow of traffic and maximize shop productivity.
- Compliance: Adhere to all store safety protocols and operational standards to maintain a professional and secure work environment.

What You Bring

- Communication Skills:



Exceptional verbal and written communication skills with a proven ability to build rapport with customers and technical staff alike.
- Industry Knowledge: Previous experience or a solid understanding of vehicle components, automotive parts, and general shop operations is preferred.
- Detail-Oriented: A sharp eye for detail to prevent errors in quoting, parts ordering, and vehicle documentation.
- Problem-Solving: The ability to handle a fast-paced environment and resolve customer concerns with a positive, enthusiastic attitude.
- Reliability: A commitment to fulfilling a part-time schedule with a high level of punctuality and initiative.

Schedule & Availability

- Hours: Full-time, approximately 40 hours per week (5 x 8 hour shifts)
- Flexibility: Full availability from Monday to Sunday is required for this role, including weekends and evenings up until 10PM.

Benefits

- Working with a friendly, supportive team in the Cochrane community.
- Employee Points System (conditions apply).
- On-site parking and a diverse, safe work environment.
- Potential for career growth or increased responsibility based on performance and business needs.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our store is committed to promoting diversity, inclusion, and belonging by providing a workplace free from barriers, where opportunities are based on ability. We celebrate and welcome the diversity of all employees. If contacted for a job opportunity, please advise us of any accommodations required throughout the recruitment and selection process.

Job Type: Full-time

Job Type: Full-time

Benefits:

- Company events

Location:

- Cochrane, AB (preferred)

Work Location: In person

📌 Auto Service Advisor (Canada)
🏢 Canadian Tire
📍 Canada