Hotel Overview

The Old Mill Toronto Hotel nestled in a calming oasis just moments away from the main subway lines and Gardiner Expressway. A 57-room luxury boutique hotel is looking for an energetic team player to join our Front Office team!

Job Summary

Responsibilities include check-in and checkout of hotel guests; answering the telephone; providing information regarding our hotel services, information about the city, responding to and resolving guest issues; etc.

Qualifications

· Minimum of 1 year guest service experience in a Hotel or related industry.

· Post-secondary degree in Hospitality & Tourism.

· Ability to communicate effectively with all levels of guests, employees, and management.

· Excellent organizational, computer, cash handling, analytical, and problem-solving skills.

· Very solid oral and written communication skills.

· Friendly, with a positive attitude, driven to provide outstanding guest service.

Daily Tasks

· Ensure cash float is balanced at the beginning and end of each shift.

· Ensure all registered guests have enough payment via credit check report and have the proper identification presented.

· Ensure all daily arrivals are gone through and special requests are taken care of.





· Uses proper telephone etiquette.

· Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.

· Ensure all guest complaints or concerns are dealt with promptly and efficiently.

· Ensure all packages for guests are logged / delivered promptly and efficiently.

· Assist guests with hotel and area information or any requests they have.

· Assist with arranging transportation and the storage of guest luggage.

· Check-in guest reservations ensuring proper billing, postings and information is correct.

· Ensure shift audit balances and paperwork is all accounted for.

Job Type: Part-time

Pay: From $24.70 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking

Flexible language requirement:

- French not required

Application question(s):

- Are you proficient in using OPERA PMS?

Education:

- Secondary School (preferred)

Experience:

- front desk hotel: 1 year (required)
- Hotel & Accommodations Guest Services Staff: 1 year (required)

Language:

- English (required)

Work Location: In person

📌 Guest Service Agent (Canada)
🏢 Old Mill Toronto Hotel
📍 Canada