JOB INFORMATION

Requisition ID: 13563
Number of Vacancies: 1
Department: Information Technology Services - IFS Centre Of Excellence
Salary Information: $ 129,693 - $ 162,089
Pay Scale Group: 11SA
Employment Type: Regular - Hybrid
Vacancy: New
Weekly Hours: 35 Off Days: Saturday - Sunday Shift: Day
Posted On: August 27, 2026
Last Day to Apply: September 14, 2026
Reports to: Director – IT Business Solutions

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Career Opportunity

The TTC is embarking on a strategic transformation to modernize its technology landscape and enhance service delivery across the organization. As part of this transformation, we are implementing an organizational realignment and introducing a product service delivery model within the Information Technology Services (ITS) department to support the business capabilities of the TTC.

To support this evolution, we are excited to add this leadership opportunity for strategic and results-driven professionals to join us as a Manager Digital Products. This role will oversee and coordinate activities within the Financial Accounting and Controlling (FICO) portfolio ensuring operational goals are met efficiently and cost-effectively, while fostering a respectful, inclusive, and collaborative work environment.

What You Will Do?

Reporting to the Director – IT Business Solutions, the Manager, Digital Products provides strategic leadership, governance, lifecycle management, and delivery oversight for the FICO portfolio of digital products, services, and applications. Working closely with Product Owners and business stakeholders, you will define product vision, roadmaps, priorities, and desired business outcomes, ensuring solutions deliver measurable value and align with organizational goals.

Leading a team of product and delivery professionals, you will drive the evolution of business capabilities and supporting applications, balancing innovation, operational excellence, risk management, and long-term sustainability.

You will partner with business stakeholders to identify opportunities, understand challenges, and continuously enhance the products within your portfolio to meet evolving business needs. In doing so, you will develop business cases and provide resources, cost, timeline, and impact assessments to support informed decision-making and prioritization of product investments and enhancements.

Using an agile and value-driven approach, you will lead the planning and allocation of cross-functional resources to deliver product priorities while balancing business demand, operational stability, innovation, and technical debt.

Working collaboratively with business and technology partners, you will identify and address product performance gaps, customer needs, and strategic opportunities. You will also ensure products and services align with enterprise architecture, technology standards, security requirements, and compliance obligations.

You will monitor and report on product performance, customer satisfaction, and delivery outcomes,



measuring success against established roadmaps, objectives, and strategic goals. This includes managing product-related budgets, assessing value realization, and providing recommendations to support investment and portfolio decisions.

In addition, you will contribute to annual FICO portfolio planning activities, aligning product strategies with business priorities and technology roadmaps. You will evaluate team and product performance through key measures such as business value delivered, roadmap achievement, customer feedback, operational reliability, and service outcomes.

As required, you may also lead capital initiatives and major projects that have a significant impact on the products, services, and business capabilities within your portfolio.

You will demonstrate leadership behaviours that foster a diverse, inclusive, and respectful workplace and service environment, free from discrimination and harassment. You will support accommodation and accessibility requirements in accordance with the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA), and TTC policies.

You will also participate in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

- Communicate in a variety of mediums
- Plan and organize activities / projects to meet section and organizational goals
- Manage projects
- Demonstrate specialized expertise and knowledge in the assigned field
- Manage conflict

What Qualifications Do You Bring?

- Successfully completed a post-secondary college diploma or university degree in a relevant discipline such as Computer Science, Engineering, or Business—or possess an equivalent combination of education, training, and experience.

- Demonstrated experience of product and systems development, covering the full lifecycle from strategy and design through build, implementation, support, and continuous improvement.

- Experience includes working with a product-centric service delivery model, with proven ability to deliver business value through cross-functional collaboration, agile practices, and technology alignment. Relevant experience with financial systems on SAP S/4HANA, including core finance modules (GL, AP/AR, Asset Accounting, Controlling), as well as integration with SAP Concur for travel and expense management.

- Demonstrate sound judgment, strong organizational and analytical skills, and a proven ability to solve complex problems.

- Effective interpersonal, verbal, and written communication skills are well-developed, enabling you to effectively facilitate discussions and deliver impactful presentations.

- Proven leadership and people management skills – leading high performing teams that improve service outcomes while developing and retaining staff.

- Progressive, senior-level experience in management roles, with a successful track record across all phases of the product and systems development life cycle. This experience has equipped you to lead teams, manage resources, and deliver results in a diverse information systems environment.

- Possess or can rapidly acquire comprehensive knowledge of the Ontario Human Rights Code and Related Orders, including requirements for disability accommodation and accessibility for both employees and passengers.

What We Offer

- Commitment to creating a diverse,



equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.

- One of the great benefits of being a full time TTC employee is becoming a member of TTC defined pension plan.

- A comprehensive package that covers health, dental, vision and more.

- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ wellbeing.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

📌 Manager, Digital Products - SAP Financial Accounting and Controlling (FICO) (Canada)
🏢 Toronto Transit Commission
📍 Canada