Koch Auto Group believes that the customer comes first, we must always be aware and of the understanding that the customer is contacting us for help!

Position: Appointment Coordinator

Location: Edmonton, AB

Job Description:

Koch Auto Group is looking for a motivated, self-starter to join our team as an Appointment Coordinator. The ideal candidate will have experience in a customer service role, be able to multitask and be able to work independently. This position is a key member of the Koch Auto Group team and works closely with the other team members to provide excellent customer service.

Responsibilities:

- Greet customers and answer questions about services and products
- Schedule appointments using company software and technology
- Collect payments from customers and enter data into company’s system
- Answer customer’s questions about services and products, providing information if necessary
- Process applications and provide information to customers, such as availability and dates of service
- Manage customer communication in a skilled manner,



while keeping the customer’s privacy protected at all times
- Maintain the appearance of the office, including cleaning up front after appointments are made and back-office areas (cleaning, inventory)
- Assist with inventory control and maintain records of office supplies.

Qualifications:

- High school diploma or equivalent required.

Skills:

- Ability to multitask in a fast-paced environment.
- Strong attention to detail, organizational skills, and ability to follow processes.
- Ability to work independently with minimal supervision. Must be able to follow direction without being told what to do.

Job Types: Full-time, Permanent

Pay: $15.00-$19.00 per hour

Benefits:

- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance

Experience:

- Customer service: 3 years (required)

Work Location: In person

📌 Service Appointment Coordinator (Canada)
🏢 Koch Auto Group]
📍 Canada