Centennial Plumbing, Heating & Electrical – Saskatoon, SK
Temporary, Full time | In Person
About Centennial
Centennial Plumbing, Heating & Electrical has been serving Saskatoon homeowners for decades. Our Customer Service team plays an important role in making sure every customer receives a professional, helpful experience from the moment they contact us.
We are looking for a Temporary Customer Service Representative to join our team and provide coverage during a maternity leave.
The Role
As a Customer Service Representative, you will be one of the first points of contact for our customers. Your primary responsibility will be handling incoming calls, understanding what the customer needs, and converting appropriate calls into booked service appointments.
You will also make outbound calls to existing customers, assist with scheduling and appointment coordination, and work closely with our Dispatch and Operations teams to keep customers informed.
Responsibilities
- Answer incoming customer calls in a professional, friendly and efficient manner.
- Identify customer needs and book appropriate service appointments.
- Make outbound calls to schedule maintenance and other customer appointments.
- Follow Centennial's customer service and call-handling processes.
- Maintain accurate and complete customer information in our system.
- Communicate appointment details and customer concerns clearly to Dispatch and other departments.
- Help manage schedule changes, cancellations and customer inquiries.
- Participate in training and coaching.
- Contribute to department booking, customer service and communication goals.
- Provide a consistently positive customer experience, even during busy periods.
What We're Looking For
- Previous customer service, call centre, reception or telephone-based experience.
- Strong phone communication skills and the ability to build rapport quickly.
- Comfortable handling a high volume of inbound and outbound calls.
- Organized and able to manage multiple priorities at once.
- Strong computer and data-entry skills.
- Dependable, professional and comfortable working as part of a team.
- Able to stay calm and solutions-focused when dealing with frustrated or concerned customers.
- Experience in home services, trades, dispatching or ServiceTitan would be considered an asset.