Front-End Service & Parts Person

We are a busy, North Vancouver automotive repair shop looking for an experienced Front-End Service & Parts Person to join our team.

This is a key position in our shop. You’ll be the main point of contact between our customers, technicians, and suppliers, helping ensure jobs are properly scheduled, parts are available, customers are kept informed, and the shop runs smoothly day to day.

We work on a wide variety of makes and models, with a particular focus on British and European vehicles, and we’re looking for someone who has solid automotive knowledge and enjoys working in a fast-paced, hands-on environment.

Responsibilities

* Greet customers and discuss vehicle concerns and service needs
* Prepare estimates and repair orders
* Explain recommended repairs and maintenance to customers in a clear and professional manner
* Schedule appointments and manage the daily workflow of the shop
* Communicate with technicians regarding diagnosis, repairs, parts requirements, and job status
* Source, quote, and order automotive parts from suppliers
* Track parts orders, returns, cores, and warranties
* Review technician recommendations and obtain customer authorization for additional work
* Keep customers updated on repair progress, costs, and completion times
* Prepare and finalize customer invoices
* Coordinate vehicle pick-up and delivery
* Help prioritize jobs and ensure technicians have the parts and information they need
* Maintain strong relationships with customers, suppliers,



and our shop team
* Assist with general front-office and shop operations as needed

What We’re Looking For

* Previous automotive service advisor, parts, or shop management experience
* Strong knowledge of automotive repair and parts
* Excellent customer service and communication skills
* Ability to multitask and stay organized in a busy repair environment
* Comfortable working with technicians, customers, and parts suppliers
* Strong computer skills and experience with automotive shop management software
* Able to prepare estimates and explain repairs to customers confidently
* Dependable, organized, and able to take ownership of the front-end operation*Self Starter

Experience with British and European vehicles is an asset.

What We Offer

* Full-time, permanent position
* Competitive compensation based on experience
* Stable work with a business established in 1990.
* Variety of vehicles and repair work
* Friendly, team-oriented shop environment
* Opportunity to take an important leadership role in the day-to-day operation of the business

If you have automotive experience and enjoy working with both people and cars, we’d love to hear from you.

Please send us your resume along with a brief introduction outlining your automotive experience to [email protected].

Pay: $35.00-$48.00 per hour

Expected hours: 40.0 per week

Benefits:

- Disability insurance
- Extended health care
- Paid time off
- Store discount

Work Location: In person

📌 Front End Service Advisor (Canada)
🏢 Silk Cat Automotive
📍 Canada