Peter Smith GM is looking for a Service Advisor. Here at Peter Smith GM, we care about our employees, our customers, and our community! If you want to become an Elite Service Advisor, we want to talk with you!

Become a part of our award winning, customer first service team and see why Peter Smith GM is Driven to be Different!

Responsibilities:

- Scheduling service appointments.
- Opening work orders and describing clearly and accurately the specific customer problems and needs.
- Recommending and explaining the nature of the required automotive maintenance and repairs to the customer.
- Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed.
- Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs.
- Keep customers informed of the repair progress and communicate the need for additional work when needed.
- Explaining warranty policies and factory-recommended maintenance schedules to customers.
- Staying up to date on technical and performance information on all vehicles serviced by the dealership.
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
- Handling customer inquiries and complaints in a timely and effective manner.

Qualifications:

- Minimum 1 year related customer service experience.




- Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset.
- Basic mechanical and automotive product knowledge.
- Ability to communicate technical information in a manner that's easy to understand by customers.
- Computer skills & experience with dealership management systems is an asset.
- Effective communication and customer service skills.
- Thrives in a fast paced environment, working well under pressure.
- Excellent organization and multi-tasking abilities. Detail oriented.
- Team player but also able to work independently.
- Natural ability to communicate positively & professionally.
- G class driver’s license with a clean driver’s abstract report.

This is a full-time position with current working hours of 7:30 - 5:00 Monday to Friday and one Saturday every 3 weeks.

We appreciate the time that all applicants take when applying for this position. However, only the candidates that are chosen for an interview will be notified by phone or email.

Job Types: Full-time, Permanent

Pay: $60,000.00-$100,000.00 per year

Perks:

- Dental care
- Extended health care
- On-site parking

Flexible language requirement:

- French not required

Experience:

- Automotive: 1 year (preferred)
- Service Advisor: 2 years (required)

Licence/Certification:

- Drivers Licence (required)

Work Location: In person

📌 Service Advisor (Canada)
🏢 Peter Smith GM
📍 Canada