Concordia Village is owned and operated by Concordia Wellness Projects Inc., a non-profit, registered charitable organization founded in 2004. CWPI is committed to building for the community through commitment, compassion, and collaboration.

Concordia Village is a non-profit Assisted Living facility located in North East Winnipeg, dedicated to the caring and wellness of seniors in our community.

Overview

We are seeking a reliable and service-oriented IT Support Coordinator to provide part-time support to our organization. This is a practical, hands-on position suited to someone with a good general understanding of computers, mobile devices, software, networks, and office technology. The successful candidate will serve as the first point of contact for day-to-day IT questions and issues and will work closely with our external IT service provider to coordinate more complex technical matters. This is a moderately technical IT position. We are looking for someone who is comfortable working with technology, can troubleshoot common issues, communicate effectively with staff and outside IT professionals, and ensure that IT issues are followed through to resolution.

Accountability

Accountable to the Assistant Director, Finance for the accurate and timely completion of assigned duties and responsibilities, including providing first-level IT support to staff, coordinating IT issues and requests with the organization’s external IT service provider, assisting with computer, software, phone and other technology-related needs, maintaining IT equipment and documentation, and supporting the effective operation of the organization’s technology systems.

Qualifications

Hourly compensation will be based on experience and qualifications.

- Previous experience providing general IT support or working in a technology-related administrative role.
- Good general understanding of computers, Windows, Microsoft 365, email, printers, mobile devices, and office technology.




- Ability to troubleshoot common technical problems and determine when an issue requires assistance from an IT professional.
- Strong organizational and follow-up skills.
- Comfortable communicating with both staff and external IT service providers.
- Ability to explain technical issues in simple, easy-to-understand terms.
- Self-motivated and able to work independently.
- Strong customer-service and interpersonal skills.
- Experience working in a business or office setting is an asset.

Responsibilities

1. Provide basic first-level IT support to staff for computers, printers, phones, Microsoft 365, email, and other office technology.

2. Assist staff with common technology questions and troubleshooting.

3. Coordinate with the organization's external IT service provider when issues require additional technical expertise.

4. Track IT issues and follow up with the outside provider to ensure they are resolved in a timely manner.

5. Assist with setting up computers, user accounts, phones, printers, and other equipment for new employees.

6. Assist with employee departures, including coordinating the removal or disabling of access as required.

7. Help maintain an inventory of computers, phones, printers, and other IT equipment.

8. Assist with basic software and system updates and ensure staff are aware of changes or issues.

9. Assist with Microsoft 365 and other commonly used business applications.

10. Help coordinate IT-related projects, equipment purchases, upgrades, and installations.

11. Work with the external IT provider regarding network, security, backup, and system-related matters.

12. Maintain basic documentation of IT procedures, equipment, vendors, and recurring issues.

13. Identify recurring IT problems and recommend practical solutions.

14. Provide a friendly and professional level of service to staff requiring IT assistance.

All interested applicants may apply by email to [email protected] with resume and cover letter by September 2, 2026.

Work Location: In person

📌 IT Support Coordinator (Canada)
🏢 Concordia Wellness Projects
📍 Canada