Claims Support Specialist – Bilingual (English/French):
On behalf of our Consulting client, Procom is searching for a Claims Support Specialist for a 3-month role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.
Claims Support Specialist – Bilingual (English/French) - Job Description:
Seeking Bilingual Claims Support Specialists to support a high-profile claims processing initiative. This role involves handling sensitive and confidential claims information. Candidates will work in a structured, rapid-paced environment while maintaining professionalism, empathy, and discretion.
Claims Support Specialist – Bilingual (English/French) - Responsibilities:
- Manage incoming/outgoing mail, email, fax, phone, and support tickets related to claims
- Enter, verify, and maintain claimant data in CRM systems, spreadsheets, and databases
- Respond to bilingual (EN/FR) inbound and outbound calls regarding claim status, eligibility, and documentation
- Support claimants who may be experiencing distress, with professionalism and empathy
- Maintain accurate, confidential records for audit and compliance purposes
- Code claims information and conduct QA reviews for accuracy and compliance
- Support mailroom functions: sorting, scanning,
tracking, and secure document handling
Claims Support Specialist – Bilingual (English/French) - Mandatory Skills:
- 1+ year experience in phone support, customer service, claims administration, or admin support
- Bilingualism (English/French) required
- Experience with CRM systems, databases, or case management platforms
- Proficiency in MS Office (Outlook, Word, Excel)
- Strong attention to detail, discretion, and ability to manage sensitive/confidential material
Claims Support Specialist – Bilingual (English/French) – Nice-to-Have Skills:
- Indigenous language skills or knowledge of Indigenous cultures/communities
- Prior experience with trauma-informed or emotionally sensitive subject matter
- Mailroom/records management experience
- 50+ WPM typing
Claims Support Specialist – Bilingual (English/French) – Assignment Length:
This is a 3-month contract with the possibility of extension up to 12 months.
Claims Support Specialist – Bilingual (English/French) - Start Date:
ASAP
Claims Support Specialist – Bilingual (English/French) - Assignment Location:
Toronto, Ontario, Canada; hybrid with 3 days in office.
📌 Bilingual English/French Claims Support Specialist (Canada)
🏢 Procom
📍 Canada