Operations Administrator

Calibre Electric – Burlington, Ontario

Position Overview

Calibre Electric is Canada's largest Generac Prestige Dealer, specializing in the sales, installation, service, and maintenance of standby generators across Ontario. We are looking for an organized, proactive, and customer-focused Operations Administrator to support our growing operations team.

This role is the operational backbone of the company, ensuring our office, technicians, customers, suppliers, and internal systems work together efficiently. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and takes pride in keeping projects organized from start to finish.

Key Responsibilities

Customer Experience

Answer incoming phone calls, emails, and online inquiries.

Provide exceptional customer service to homeowners and commercial clients.

Schedule service calls, maintenance visits, sales appointments, and installations.

Confirm appointments and communicate schedule updates.

Resolve customer inquiries professionally and efficiently.

Operations Coordination

Coordinate daily technician schedules.

Assist with dispatching and route optimization.

Monitor job progress throughout the day.

Prepare work orders and ensure technicians have all required documentation.

Coordinate permits, inspections, and utility requirements.

Support project completion and job close-out.

Administrative Support

Maintain accurate customer records within ServiceTitan.

Process completed work orders.

Organize electronic files and project documentation.

Ensure all customer information remains accurate and up to date.

Sales Support

Process incoming leads.

Assign leads to the appropriate sales representative.

Track estimates and pending opportunities.

Coordinate financing and customer paperwork when required.

Accounting Support

Prepare invoices and process customer payments.

Assist with Accounts Receivable follow-up.





Enter supplier invoices and purchase orders.

Support bookkeeping and reconciliation in QuickBooks.

Maintain organized financial records.

Compliance & Documentation

Coordinate ESA inspections and permits.

Maintain customer files and project records.

Ensure documentation is complete before project close-out.

Qualifications

2+ years of administrative or operations experience (construction, electrical, HVAC, plumbing, or similar trades preferred)

Excellent customer service and communication skills

Strong organizational and time management abilities

Ability to manage multiple priorities in a fast-paced environment

High attention to detail

Strong computer skills including Microsoft Office

Experience with ServiceTitan is considered an asset

Experience with QuickBooks is considered an asset

What We're Looking For

The successful candidate is:

Highly organized

Self-motivated

Professional and dependable

Friendly and customer-focused

A strong communicator

A team player

Calm under pressure

Eager to learn and grow

Performance Expectations

A successful Operations Administrator will:

Ensure customer communication is prompt and qualified.

Keep technicians efficiently scheduled.

Maintain accurate records and documentation.

Support sales, service, and accounting departments.

Help projects move smoothly from lead to completion.

Identify opportunities to improve office efficiency and processes.

Contribute to delivering the exceptional customer experience Calibre Electric is known for.

Why Join Calibre Electric?

At Calibre Electric, you'll be part of a company recognized as Canada's largest Generac Prestige Dealer, committed to delivering exceptional service and quality workmanship. We value professionalism, continuous improvement, and teamwork, offering employees the opportunity to grow with a company that is an industry leader.

Job Type: Full-time

Pay: $22.00-$28.59 per hour

Expected hours: 9.0 per week

Flexible language requirement:

- French not required

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 Calibre electric
📍 Canada