Duties and responsibilities:
· Ensures compliance with all corporate policies and procedures to ensure guest satisfaction
· Able to exceed the guests’ needs first by creating the first impression for our Resort, followed by providing friendly and efficient assistance to the guests needs in an effective manner
· Able to attend to work reliably
· Able to work safely and securely in a manner that protects the integrity and safety of the guest, team members and hotel
The successful candidate will possess the following skill-set:
Minimum 1 year of proven hotel experience in a guest service, front of the house position, preferably in a luxury, full-service resort
Hospitality courses and/or diploma from a preferred recognized institute
Exceptional customer service skills
Proven outstanding listening and problem solving skills required




Proven ability to quickly and accurately handle and balance cash, credit and debit card sales required
Computer literacy, especially with databases required
Confident and comfortable using a Property Management System (SMS preferred)
Proven previous experience as both an independent worker and as a team player required
Proven ability to multi-task and take direction well required
Proven Safe Work and reliable attendance record required
Proven organizational skills required
Ability to up sell & sell other resort facilities
Being multi-lingual is an asset
Versatile to a changing schedule

Job Type: Full-time

Pay: $19.00 per hour

Work Location: In person

📌 Front Desk Agent (Canada)
🏢 Harrison Lake Hotel
📍 Canada