Are you a hospitality professional ready to step off the physical property and into a agile leadership role?

We are seeking a friendly, detail-oriented Hotel Guest Service Supervisor to join our head office team in Osborne Village. In this unique role, you will be a key player in delivering a seamless guest experience across 18 of our remote-managed hotels and motels throughout Canada and the USA. Working closely with our Operations Manager, you will oversee daily support operations and guide a dedicated team from our central hub.

What You’ll Do

- Lead the Team: Manage, support, and motivate a small team of front desk agents.
- Be the Hub of Operations: Serve as the primary point of contact for both guests and agents on shift, overseeing reservations, check-ins, and check-outs remotely.
- Master the Portfolio: Become the ultimate property expert, knowing the ins and outs of all 18 locations to provide swift, accurate answers.
- Solve Problems: Resolve guest inquiries and escalations promptly, professionally, and with heart.
- Communicate: Field phone calls and digital inquiries, providing helpful, top-tier service from a distance.
- Collaborate & Organize: Work closely with the management team to optimize daily operations, ensure high guest satisfaction, and execute vital administrative tasks.

What You’ll Bring

- Experience: A minimum of 2 years in a hotel guest service or front desk role.
- Technical Expertise: Highly proficient computer skills with the ability to navigate email, chat, video conferencing,



and multiple hospitality software programs simultaneously.
- Exceptional Communication: Strong interpersonal skills with a natural ability to build positive rapport over the phone and online.
- Composure: The ability to multitask, prioritize, and remain calm under pressure in a fast-paced environment.
- Initiative: A proactive, solutions-oriented mindset when addressing guest needs and operational hurdles.

Schedule & Location

- Location: Fully in-office at our Osborne Village headquarters.
- Shifts: Morning shifts (8:00 AM – 4:00 PM) and Evening shifts (4:00 PM – Midnight).

Compensation & Benefits

- Rapid Wage Growth: Starting wage of $21.00/hour, increasing to $25.00/hour upon successful completion of a brief 14-day probationary period.
- Health & Wellness: Comprehensive benefits package available after 90 days of employment.

We appreciate all applications, but only those selected for an interview will be contacted. We are an Equal Opportunity Employer.

Pay: $25.00 per hour

Benefits:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Do you have experience managing a small team?
- Are you comfortable with answering multiple phone lines back to back?
- Are you comfortable with technology? Using a computer and multiple different apps and programs at once?
- If we were to request a background check, would anything come up?

Experience:

- Customer service: 2 years (preferred)

Work Location: In person

📌 Hotel Guest Service/Front Desk Supervisor - $25.00/Hour (Canada)
🏢 Small Town Hospitality
📍 Canada