Title: Facilities Services Customer Center Operator

Location: Toronto, ON M3M 0A7
Contract: 6 Months | Possible Extension

Pay Rate: $20.00–$21.95/hour
Schedule: Rotating 12-hour shifts | 24/7/365 Operation

We are looking for a Facilities Services Customer Center Operator to provide front-line customer service and dispatch support for a major healthcare facility.

Key Responsibilities

- Handle inbound service requests via phone, email, and web
- Create, prioritize, process, and dispatch work orders
- Coordinate with technicians, Facilities Managers, and external service providers
- Assess service requests and assign appropriate priority levels
- Maintain accurate work order documentation
- Provide skilled customer service and timely follow-up
- Troubleshoot basic service issues and coordinate resolution
- Work effectively in a fast-paced, high-volume environment

Qualifications

- High school diploma or equivalent
- 1+ year of relevant customer service, dispatch, call center, or facilities support experience
- Strong verbal and written English communication skills
- Excellent typing, computer navigation, and multitasking abilities
- Strong customer-service orientation and attention to detail
- Experience with work order or service management systems is preferred
- Must be available for rotating 12-hour shifts, weekends,



and holidays

#IND1

JK-R5

Pay: $20.00-$21.95 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care

Application question(s):

- Do you have at least 1 year of customer service, dispatch, call center, facilities support, or a similar role?
- Do you have experience handling inbound service requests by phone, email, or web-based systems and creating/dispatching work orders?
- Are you comfortable working in a fast-paced, high-volume environment while multitasking, typing, and navigating computer systems during phone calls?
- Are you available to work rotating 12-hour shifts in a 24/7/365 operation, including weekends and holidays?
- Do you have strong verbal and written English communication skills and experience providing professional customer service to clients, technicians, managers, or external service providers?
- Are you ready for background check and drug screen in accordance with the local law and regulations?

- Please confirm your email address and contact number.
- Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?

- What is your Expected Pay Range?

Education:

- Secondary School (preferred)

Work Location: In person

📌 Customer Service & Dispatch Coordinator (Canada)
🏢 Cube Hub
📍 Canada