Step into an influential leadership role as Director of Operations at IntouchCX. Shape the future of our contact center operations through strategic planning and team empowerment.

As the Operations Director, you'll manage all dimensions of contact center performance. You will be a transformational leader with a strong track record in driving results while fostering an excellent team culture. Candidates must highlight their experience with operational statistics and cost analysis.

Key Responsibilities:

- Drive performance optimization and action plans
- Ensure training and development across teams
- Audit compliance with corporate and client policies
- Foster relationships to enhance stakeholder collaboration
- Maintain close audit cadence through proactive reporting

Requirements:

- Post-secondary degree in Business
- 7-9 years in contact center leadership
- Experienced in analyzing profit and loss statements
- Excellent communication skills mandatory
- Ability to drive change and implement current strategies

Lead and inspire teams to extraordinary results as part of IntouchCX's vision.

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📌 IntouchCX Operations Leadership Role (Winnipeg)
🏢 Intouchcx
📍 Winnipeg