**You will be working on a predefined hybrid schedule as part of Fidelity’s dynamic working arrangement.****The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.****Current work authorization for Canada is required for all openings.**At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.# # **Manager Service Enhancement****How You’ll Make an Impact:**Position OverviewThe **Manager, Service Enhancement** is responsible for:* Supporting and driving innovation throughout our service delivery to provide an effortless experience to our clients* Responsible for oversight of the Client Services (CS) projects/initiatives portfolio and driving change management in the division* Overseeing, coaching and performance management of Product Owners/Project Analysts to ensure they are executing on their Agile/Scrum teams mandates, following Agile best practices/methodologies and delivering what is needed to support our internal CS teams, internal partners and external clients* Partnering with business sponsors to provide support and oversight of CS used platforms and applications* Developing strong relationships between Client Services,



Information Systems and other business partners across FidelityResponsibilities**Drive Innovation within Service Delivery** Support projects that improve quality, reduce risk and lead to an enhanced experience for our clients and employees Work with HR Business Partners to develop talent management strategies to attract, grow and retain talent.**What We Are Looking For:**Experience 5-7 years of relevant financial services industry experience, preferably in the mutual fund industry.1-3 years’ experience in agile/scrum or project management roles. Experience leading/managing a team. Education:University degree (bachelor’s degree) or equivalent work experience. Strong communication skills in English (Verbal & written).**This is the right opportunity for you if you:**1. Strong project management skills with an emphasis on bringing together multiple stakeholders and driving towards a common goal under specified timelines. 2. Proven ability to build and cultivate robust relationships with internal and external stakeholders up, down, and across the organization. 4. Proven leadership experience with a focus on developing and leveraging the capabilities of a high-performing team.Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy We believe exceptional work deserves exceptional recognition.



That’s**competitive compensation package** designed to support your success today—and your financial well-being tomorrow.why we offer a For this role, your total rewards include: **Base Salary and Discretionary Performance Bonus**: A competitive annual range of **$121,000 to $146,000**, based on your experience and qualifications. We’re proud to offer a compensation package that aligns with **provincial pay transparency requirements**.This posting represents an **existing vacancy** within our organization—an opportunity to step into a role where your talents will make a meaningful difference.Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers.To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here.We’re excited you’re considering Fidelity for your career plans. The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us.Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected] respects the privacy of your information. Click for a.#J-18808-Ljbffr

📌 Manager Service Enhancement - C$121,000 - C$146,000 A Year (Winnipeg)
🏢 Fidelity
📍 Winnipeg