DAG Tech seeks aTier II IT Support Engineerto fulfill a key role on our Engineering Operations team in Toronto. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.Role DescriptionSupport end-users with efficient resolutions. Sample tasks include:Computer configurations and troubleshootingHardware troubleshootingNetwork connectivity issuesVideo conferencing system troubleshootingUser onboarding and offboardingCloud services account creation and configurationPassword resetsConfiguring user permissionsEnsure high quality of supportResponsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud servicesBuild and maintain accurate technical documentation including accurate time trackingRole FormatType:ContractSchedule:Contract as needed,



10–40 hours per weekPerformance:At client site 100% of the time, TorontoTechnical Proficiencies RequiredDesktop:Windows, MacMobile:iPhone, AndroidCloud:Microsoft 365, Google Workspace, ZoomNetwork:Ethernet, wireless, firewall, routerPersonal Skills RequiredHigh level of professionalismPositive attitudeSuperior customer service skillsTeam playerConsistency and reliabilityExceptional verbal communication and technical writing skillsAbility to multi-task gracefullyAbility to exercise transparent judgmentOpportunities for AdvancementTier III engineeringProject engineeringCybersecurity rolesCompliance support rolesClient management responsibilitiesEngineering management responsibilitiesEngagement:Contract |Rate:$28–$36/hr |Location:Toronto, ON, Canada (On-Site)#J-18808-Ljbffr

📌 Tier Ii It Support Engineer – On-Site (Toronto) – Contract Dag Tech - $28 - $36 An Hour (Winnipeg)
🏢 DAG Tech
📍 Winnipeg