Job DetailsEmployment Type: Full-Time, PermanentPosition Status: VacantWork Hours: 35 hours per week, Friday to Tuesday 4:00 pm to 12:00 am (on-call responsibilities; may be required to workoutside of regularly scheduled hours including occasional overnights)Salary: $61,479 per annum, plus comprehensive benefitsLocation: 348 Davenport Road, Toronto, ON, M5R 1K6Internal Application Deadline: Thursday, May 14, 2026External Application Deadline: Monday, May 18, 2026Key ResponsibilitiesApplies knowledge of the issues of trauma and the dynamics of women and gender diverse people abuse and homelessness to develop and implement effective support strategiesProvides daily support services to residents (e.G., tokens, personal hygiene items, first aid, long-distance calls, assistance with forms and statements)Exercises precautions to ensure the safety of residents and completes risk assessments and safety plansUses mediation and counselling skills to maintain a cooperative, supportive and productive shelter environmentProvides information, referrals and advocates for clients facing issues of homelessness and traumaNegotiates supportive and flexible strategies to assist residents with mental health issues to access support within the shelter and in the communityNegotiates treatment plans with residents that focus on harm reductionAssists clients in applying for priority, RGI, rent supplement, supportive housing, group homes and any other relevant housing programs and advocates on their behalfDevelops, implements and evaluates workshops and groups that address clients’ mental health issues and experience of trauma using interactive techniques (i.E., expressive art techniques)



and collaborates with other YWCA programsMaintains records, compiles program statistics and prepares reports and correspondenceQualificationsIn-depth knowledge of an academic discipline normally acquired through completion of a supervised undergraduate degree (e.G., BSW) and an analytical framework that identifies clients' relation to social systems along with demonstrated practical applicationCompletion of workshops and courses pertaining to mental illness, trauma, harm reduction, crisis de-escalation and anti-oppressive practice (cases for equivalence will be considered)3-5 years’ experience in counselling and group work focused on clients at risk and/or homeless womenCompletion of Toronto Hostel’s Training Certificate (T.H.T.C.) or equivalentDemonstrated knowledge of harm reduction principles and practiceDemonstrated knowledge of community resources and supports focused on mental health and group supportIn-depth knowledge of the dynamics of women abuse and trauma within an anti-oppression frameworkDemonstrated experience in the development,



delivery and evaluation of workshops and groupsExperience delivering culturally sensitive services in a multicultural environmentExcellent communication and interpersonal skillsKnowledge and understanding of mental health, substance use/addictions, advocacy, refugee and immigration issues and homelessnessLife Skills Certificate an assetA certificate in trauma counselling would be an assetKnowledge of a second language and/or culture would be an assetBenefitsComprehensive Medical, Vision, and Dental CoverageLife Insurance and Long-Term Disability BenefitMulti‑Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float DaysOther Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Perks, Educational/Sabbatical Leave, and Financial Assistance for Professional DevelopmentEEO & Accessibility StatementYWCA Toronto promotes the principles of anti‑oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If you require accommodation, please let us know.A vulnerable sector police reference check is required by the successful candidate prior to hiring.YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the bargaining unit. If you are an internal candidate, please indicate so on your cover letter. Internal applicants may second this position.#J-18808-Ljbffr

📌 Shelter Support Worker - Evening- Ywca Davenport - C$61,479 A Year (Winnipeg)
🏢 Ywca Davenport
📍 Winnipeg