OverviewThe Corporate IT department is recruiting anERP Applications Manager, Order to Cashto lead the operational stability and evolution of the application portfolio supporting sales, transportation, product inventory and accounts receivable processes. This position could be based in Vancouver, BC or Memphis, TN. For candidates interested in the Memphis, TN location please apply to the Memphis posting.You’ll DoThe ERP Applications Manager, Order to Cash, is accountable for end-to-end ownership of the portfolio of applications that enable the Order-to-Cash (O2C) cycle, including but not limited to JD Edwards, Oracle Transportation Management (OTM), Cleo Integration Cloud, and customer-facing portals. This role ensures operational excellence through high availability, strong transactional integrity, regulatory and audit readiness. This role also drives future-state readiness by continuous improvement, targeted modernization, automation and process simplification aligned to business strategy.Reporting ToThe Director ERP Applications. This role leads a team of technical analysts and works closely with the Sales, Logistics/Transportation, Operations, and Finance stakeholders. The role also oversees external consultants and contractors supporting the O2C application portfolio.As a People Leader, this role is accountable to:Lead, mentor and develop a team of 10+ professional ERP and application support analysts supporting the O2C portfolioDefine clear Run vs Change operating models and roles, on-call expectations, and escalation paths aligned with business criticalityOversee consultants and vendors providing Tier-2/Tier-3 development or platform support, including performance and contract alignmentThis role holds primary decision authority for O2C application design, prioritization, release governance, and risk management and will apply a portfolio ownership model across the O2C applications while executing their primary accountabilities, including:Own the design, implementation and maintenance of the portfolio of O2C applications to enable order capture, customer master, inventory management, transportation execution, EDI trading partner interfaces, customer portals, invoicing and accounts receivableGovern the O2C application portfolio roadmap including backlog prioritization, solution design reviews, testing strategy and execution, quality control and production release decisions and processesServe as the application owner for JD Edwards and OTM,



with decision authority for configuration, customization, and extension strategies and execution, balancing flexibility with supportabilityServe as the primary escalation point for Sales, Logistics, Operations, and Finance leadership for application-related risks, defects, or delivery trade-offsMaintain a robust control environment including change governance, segregation of duties, access controls, and application-level IT controls supporting SOX, audit, and compliance requirementsThe ERP Applications Manager, Order to Cash is responsible for ensuring high availability and stable day-to-day operation (Run) of O2C applications, including JD Edwards, OTM, EDI platforms, customer portals and integrated systems.Own operational risk management decisions related to application availability, system performance, and data integrity of O2C applicationsServe as the Tier-3 owner for O2C production incidents ensuring prioritization, business impact assessment, coordination across internal teams and escalation to vendors or development partners, and final resolution for production-critical issuesLead problem management, ensuring root cause analysis and permanent remediation for recurring incidentsEnsure transaction integrity across order fulfilment, shipping, invoicing, EDI execution, and accounts receivable processesSupporting month-end and quarter-end close activities through transactional completeness monitoring, reconciliation, and issue resolutionEnsure operational documentation, runbooks, and training materials are current and effectiveThe ERP Applications Manager, Order to Cash is also responsible for implementing and maintaining continuous improvements and modernization projects across the O2C application portfolio.Lead and sponsor O2C-related projects and initiatives with clear definition of expected business outcomes and associated metricsMonitor and improve the reliability and efficiency of integrations across the O2C portfolio and partner with other technical leads to ensure effective integrations to support other business domainsPartner with business and technical stakeholders to drive continuous improvement in O2C processes and capabilities enabled by O2C portfolio applications including process automation and simplificationDrive continuous rationalization of customizations and interfaces where the business value no longer justifies complexityEnsure disciplined functional, integration, and user acceptance testing are planned and executed effectively prior to production deploymentPromote and enforce application-level support for Master Data Management principles to enable process consistency, reliable transaction processing, and reporting accuracyYou HaveBachelor’s degree in Computer Science, Information Systems, Business Administration or a related field.5-10 years of experience managing ERP applications and enterprise application portfolios in complex environmentsExtensive functional, technical, and operational knowledge of JDE EnterpriseOne, including version 9.2, and Oracle Transportation ManagementExperience with EDI platforms and external customer system integrationsStrong understanding of end-to-end Order-to-Cash processes, including practical experience overseeing the implementation and operation of these processes in JDE and OTMWorking knowledge of finance processes including billing, accounts receivable, cash application, and credit managementDemonstrated experience owning Tier-3 application escalation and production issue governanceProven leadership experience with teams of 10+ professionals, including prioritization across competing operational and project demandsStrong written and verbal communication skills with senior business and technology stakeholdersExperience working in manufacturing, distribution, or supply chain-intensive environmentsExperience working with ServiceNow, JIRA, or similar operational and delivery management toolsWhat We OfferCompetitive base salary with an annual bonus opportunity. The typical salary range for this position is $150,000 - $170,000 may vary depending on education and relevant experience.Comprehensive benefits: including medical, dental, and vision coverage, pension and saving plans, life, disability, and accident insurance, vacation time, paid holidays and additional benefits to support your well-being.Workplace LocationVancouver and Memphis locations available. The Memphis posting exists separately; please apply there if relevant.#J-18808-Ljbffr

📌 Erp Applications Manager, Order To Cash - $150,000 - $170,000 A Year (Winnipeg)
🏢 West Fraser
📍 Winnipeg