As a faith‑and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.Job DescriptionThe weekly days of work for this position will be Tuesday, Wednesday, Thursday, Friday, and Saturday.AccountabilitiesFacility ManagementOversees ongoing facility maintenance, renovations and property projectsSupervise all matters pertaining to custodial and dietary services for the ministry unitOversee procurement of goods for dietary and custodial servicesMonitor use and maintenance of equipment, ensure regular inspections occur as neededWork with frontline and clinical staff to direct resident chore scheduleLiaises with contractors and maintenance professionals as neededProvides vacation coverage for staff as needed.Prepare and/or input appropriate forms, monthly statistical recording, and reportingEnsure the shelter is kept in a clean and organized/orderly fashionPrepare incident reports and submit reports when they occur and ensure WSIB forms are completed and submittedHuman ResourcesSupervise and provide day‑to‑day direction to assigned reports (Business Manager, Cook, Janitor) in accordance with established policies and procedures including Employment Standards and payroll proceduresTrains members of the Support Services team, ensuring they have clarity of role and understanding of expectationsDemonstrates relevant understanding of, and compliance with, legislative knowledge of the Employment Standards Act, Human Rights Act, collective agreement and other applicable legislation as requiredEngage in the development of inter‑personal relationships that promote dignity and respectSchedule, conduct and document regular supervision meetingsConduct Performance Reviews quarterly and Evaluations annuallyEnsure staff work within all Health and Safety practices/protocolsAttend and actively participate in Team meetings and chair them in the absence of the Operations ManagerProvide back‑up support to support services and management positions and their functions as requiredOn call duties for issues as scheduledEnsure that all employee and client files and information is kept under lock and key and held in the strictest confidentialityHealth and SafetyResponsible for oversight of KHL’s health and safety programDemonstrates understanding of, and compliance with, workers’ responsibilities under the Occupational Health and Safety Act and Regulations, WSIB policy and TSA policies and proceduresAssist with statistical reports and other documents for DHQ/THQ/fundersEnsure clients receive proper Customer Service while relating to the staffOther DutiesAssist in ensuring the shelter support services comply withies and meets the standards for Quality Assurance & AccreditationAttend Committee and Agency meetings as directed by the Operations ManagerParticipate in the Policy Review CommitteeConduct tours of building for groups or individuals as requestedAssist the Director with the creation of the budgetTeam ManagementConduct Performance Review and Evaluation annuallyAssist with staff training in accordance with facility policyDocument supervision meetings with team members ensuring they are accurate and up to dateComplete shift schedules in accordance with current policies and legislationRun/assist with the full cycle recruitment of team members including orientation for all staff in areas under scope (food service, business,



facility).Monitor and notify the Operations Manager of staff training needs in accordance to policiesCommunicate continually and effectively with team members and is an active and cooperative team memberParticipate at case management meetings, in‑house training and in ongoing development of relevant skills/knowledge as they intersect with areas under scope.Ensure all contact with donors, staff, volunteers, and the general public are courteous and professional.Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of guests and programs when necessary.Adhere to standards consistent with the values and philosophy of The Salvation Army.Practice The Salvation Army professional code of ethics and communicates and cooperates with all co‑workers, partners, and clients in a respectful, open, and honest manner, maintaining confidentiality at all times.Critical Relationship ManagementGovernance Boards and Councils: NoneInternal: Management team, Support Services Staff, Territorial Headquarters, including Regional Property Lead, Director of FinanceExternal: Vendors and service providers, Community partners and agencies, other stakeholdersManagerial/Technical Leadership ResponsibilityReports directly to: Interim Operations ManagerDirect reports: Up to 5Financial And Materials ManagementParticipates in creation of annual operating budgets for the programReview financial statements monthly with Interim Operations Manager to ensure adherence to budgetDemonstrates understanding of funder agreements, services and funder expectationsMinor material responsibilities (access to confidential information, responsibility for proper usage of equipment).Uses or maintains organization assets in accordance with established guidelines.Ensure proper use of, and tracking of various gift cards, vouchers, and tickets as directed by the Leaders and related policies.May handle cash and credit card.Uses and maintains organization Ministry Unit assets in accordance with established guidelines.The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.Working ConditionsThis is a full‑time position based on 40 hours per week, plus on‑call duties and requires flexibility.The incumbent’s work environment is within facility settings.Disagreeable ConditionsExposure to dirt, bodily fluids, bodily wasteExposure to drugs and alcoholNoiseDealing with behaviour issuesVerbal abuseOdorsPrecautionary MeasuresUniversal PrecautionsFollow procedures established by policy and legislation.Immunization for Hepatitis B and vaccination against tuberculosis and flu are suggested.Complies with all safety procedures.Ensures proper lifting, twisting & reaching techniques are used during job performance.Checks intercom & monitor before answering the door.Answers the door with proper precautions.The incumbent may be exposed to the risk of moderate injury or illness due to:Physical attacks by othersExposure to infectious diseasesExposure to toxic chemicalsSharp Objects (i.E., needle sticks)Other dangerous situationsDress CodeIf you are aware of confidential information as part of your work,



you are not permitted to discuss this information with anyone other than those to whom you are responsible to for your position. Divulging any information is grounds for disciplinary action and possible dismissal. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.Education, Qualifications and CertificationsWillingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.Ability to provide an original copy of a Protected B Clearance that is satisfactory to The Salvation Army, in its sole discretion, is required.Alternative combination of education and experience may be considered.Diploma or degree in related discipline (ex. Business Administration, Finance, etc.)Alternative combinations of education levels and experience may be considered.Emergency First Aid & CPR, Non‑Violence Certificate, and Mental Health First Aid Certificate or willingness to complete once hired.Other certification required by The Salvation Army and federal/provincial legislation or willingness to complete once hired.Experience and Knowledge Requirements3-5+ years of experience overseeing business and property management functions in a facility.Demonstrated ability to lead a staff team.Knowledge of Occupational Health and Safey issues.Experience in a unionized workplace is an asset.Experience in supervision of dietary services is an asset.Skills and CapabilitiesMaintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and skilled manner.Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.Strong understanding of professional boundaries when working with a vulnerable populationPatience and ability to deescalate situations.Ability to coach and provide constructive feedback.Strong leadership skills.Ability to network with other community partners, building strong relationships.Work in compliance with OH&S; Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.Attention to detail, problem-solving and analytical skills.Strong interpersonal, motivational, leadership, and organizational skills.Attentive listening skills for the purpose of coaching and conflict resolution.Demonstrates effective interpersonal and communication skills.Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.Demonstrated ability to take initiative, be reliable and operate in an workplace of accountability.Ability to demonstrate understanding of and empathy toward cultural differences. Must be sensitive to and respectful of cultural and lifestyle diversity.Flexible self‑starter with the ability to multi‑taskStrong organizational and time management skillsDemonstrated aptitude for problem solvingUnderstanding of labour relations, union agreements and other Human Resources functionsProficient with computer and Microsoft applicationsCompensationThe target hiring range for this position is $55,244.80 to $69,076.80 with a maximum of $82,888.00. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the [email protected]#J-18808-Ljbffr

📌 Support Services Supervisor - C$55,244.8 - C$82,888 A Year (Winnipeg)
🏢 The Salvation Army
📍 Winnipeg