Company DescriptionAs the Overnight Assistant Front Office Manager, you will apply your leadership and people skills to manage overall hotel operations, ensuring a smooth and exceptional guest experience during the night. You will collaborate with key departments, work closely with teams, and oversee the successful completion of night audit procedures, all contributing to the seamless flow of our nightly operations.What You Will Be DoingEnsure guest satisfaction by resolving any problems and concerns with exceptional services and ensuring guest safety is our number one priorityReconcile revenue balances, process guest ledgers and balance accounts receivable, balance and audit postings and settlementsPrepare management reportsEnsure all system updates for the front office is completedLead, support and supervise all overnight operational departmentsOther duties as assignedQualificationsPrevious leadership experience within Front Office or Rooms Division in a luxury hotel environmentStrong knowledge of Front Desk operations, guest service standards, and hotel systems (e.G., Opera or similar PMS)Proven ability to lead, coach, and develop a team in a fast‑paced environmentExcellent communication and interpersonal skills, with a passion for delivering exceptional guest experiencesStrong problem‑solving skills and the ability to handle guest concerns with professionalism and careHighly organized with the ability to manage multiple priorities, including scheduling and payrollBenefitsBe part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single‑Use Plastic Free CertificationA competitive salary,



starting from $76,000.00 per annumComplimentary work meals through our Colleague Dining ProgramExclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and WhistlerTransLink monthly pass reimbursement programExtensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)Company‑matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleaguesOpportunities to participate in sustainability, charity, and community engagement initiativesAccess to world‑class training, leadership programs, and career development opportunities across a global hospitality networkBe part of a dynamic, diverse team in a stunning luxury environment where no two days are the sameEnjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor propertiesOpportunity to grow within a collaborative and qualified Rooms Division teamOpportunity to shape and innovate elevated guest experiencesWork alongside passionate, service‑driven professionalsDistinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the cityTeam and Working EnvironmentYou will work closely with the Front Office team and collaborate with other departments to deliver a seamless and personalized guest journey. As a leader, you will inspire your team to create meaningful connections and elevate every guest interaction.Visa RequirementsMust be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.#J-18808-Ljbffr

📌 Overnight Assistant Front Office Manager - C$76,000 A Year (Winnipeg)
🏢 FAIRMONT
📍 Winnipeg