Elevate customer experiences as a Senior Manager in Customer Care. Spearhead retention initiatives and lead a high-performing team to achieve outstanding CSAT and NPS metrics.This leadership role focuses on enhancing customer satisfaction and driving retention strategies within a dynamic childcare catering environment. You'll oversee the Customer Success strategy while coaching and developing the Customer Care and Account Management teams. Collaboration will be key as you work cross-functionally with Sales, Marketing, and Nutrition teams to implement cutting-edge processes and feedback mechanisms.Key Responsibilities:- Lead a high-performing Customer Care team- Drive strategic customer retention initiatives- Act as the voice of the customer organization-wide- Improve retention, CSAT, and NPS metrics- Develop scalable systems and processesRequirements:- 5–8+ years in Customer Success or Experience roles- Proven experience in driving retention and KPI improvements- Ability to lead teams through change- Strategic mindset with hands-on leadership skillsShape a customer-centric culture and drive measurable growth in a transformative leadership role that values customer satisfaction and success.#J-18808-Ljbffr

📌 Customer Care Manager (Winnipeg)
🏢 De Lacy Executive Recruitment North America
📍 Winnipeg