Job SummaryThe CRCL Coordinators are responsible for overseeing daily operations, supporting and overseeing service delivery, and providing frontline care. This role is vital to the integrity of the service and requires successful candidates to maintain effective relationships with all staff and CRCL Leadership to support team quality and adherence to shared practices and policies.Working on the TeamThe CRCL Victoria Team delivers acute mobile crisis support and de‑escalation services to persons 13 years of age and older experiencing mental health and/or substance use related crises. The Coordinator oversees rapid point‑of‑service mental health crisis management, including assessment, suicide intervention, safety planning, acute care planning, referrals, and escalation to emergency services while grounding the approach in person‑centered, harm‑reduction, and trauma‑informed care.Key Duties and ResponsibilitiesTeam CoordinationOversee daily operations, including service delivery and direct servicesProvide daily support for staff, including performance coaching, debriefing, and check‑insMaintain effective working relationships with CRCL staff, leadership, and community care providers, including emergency services personnelParticipate in team development, including hiring, training, and staff performance reviews as requestedOperate in alignment with AVI’s Leadership Guidelines – trauma‑informed, supportive, curious, objective, fair, collaborative, non‑stigmatizing, open‑minded, ethical, protected, non‑judgmental, and aligned with AVI’s valuesOversee and supervise confidential case notes, ensuring quality control and proper storageEnsure quality control and transparency of service reporting to CRCL LeadershipRemain available to support the team, attending calls, acting as Dispatch Navigator, performing outreach, and engaging community members and partnersKey Characteristics of a Successful CandidateEmotional resilience and ability to center the needs of the person in crisisHumility, flexibility,



and conscientiousnessAbility to build trust, foster psychological and physical safety, and navigate change safely, supervising the day‑of shift in a trauma‑informed wayAbility to critically assess, make ethically informed decisions, and remain grounded in complex and dynamic situationsAbility to manage hostile interactions using non‑violent communication, situational awareness, and diffusing techniquesAbility to work mandatory overtime, when and as needed, per the collective agreementQualificationsTwo applicant streams:1. Relevant Degree and Leadership Work Experience Pathway– Minimum 3‑5 years of relevant mental health service experience with at least 3 years of demonstrable team leadership, including daily supervision of staff and quality service delivery; University degreein mental health, health, or social services2. Combination of Relevant Education and Leadership Work Experience Pathway– Minimum 7‑9 years of combined education and/or experience in mental health services, including crisis de‑escalation, mobile crisis response, and acute mental health services; at least 3 years of demonstrable team leadership, including daily supervisionAll applicants must also: experience providing crisis response, de‑escalation,



and trauma‑informed care; critical assessment skills and ethical decision making; experience managing hostile interactions; extensive experience with suicidal and homicidal assessments and safety planning; trust‑building across teams; supervisory or leadership development training; additional education incrisis support or peer support is an asset; knowledge of harmreduction and cultural humility; commitment to personal development and self‑care; knowledge of colonization harms and anti‑racism; collaborative team skillsValid Class 5 BC Driver’s License with normal statusEmployment subject to criminal record check and successful completion of the 1‑month CRCL Training CurriculumPosition DetailsPay : $39.67 /hour to start, with stepped increases based on seniority and the BCGEU paygrid 38+10%Hours and Schedule : Casual basis, shifts from Monday to Sunday, starting 7 am or 5 pm, with weekend availability requiredAfternoon Shift Premium : Additional $0.45 /hour for shifts with at least 50% of time between 4 pm and midnightWeekend Shift Premium : Additional $0.50 /hour for hours worked between 00:01 Saturday and 24:00 SundayTerm : Position runs to March 31 2027, with hopes of being extendedTraining : Position begins June 2026; applicants must be available to attend and complete mandatory CRCL training during June 2026Location : AVI 733 Johnson Street office; work throughout Victoria, including homes, community centers, and outside locationsNumber of Positions : 1‑3Union : BCGEU under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2025‑2028Position Type : CasualPension : Existing MPP members continue; non‑members may become eligible after 2 yearsOther Perks : 5 % paid in lieu of vacation and 5 % in lieu of statutory holidays, effectively increasing hourly rate by 10 %Equity, Diversity, and InclusionAVI is committed to equity and diversity and strongly encourages applications from Indigenous Persons, persons of colour, racialised individuals, people living with a disability, people who use drugs, survivors of sex work, people living with HIV and/or hepatitis C, and those representing diverse genders and sexualities. Accommodations are available on request for candidates during all aspects of the selection process.#J-18808-Ljbffr

📌 Crcl Coordinator - Casual - C$39.7 An Hour (Winnipeg)
🏢 AVI
📍 Winnipeg