7777 Weston Rd, Woodbridge, ON L4L 0G9, CanadaWhy Work Here?Access to our benefits package and choice of different levels of health, dental, and vision coverageEmployee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and familyTeam‑first culture that celebrates an active, sports lifestyleFun, rapid‑paced hybrid environment where your passion for sport and style belongsVendor Pro Deals and expert product training to fuel your knowledge and performanceA salary range of $90,000 – $100,000, dependent on experience, bonus, and opportunities to grow your careerWhat You’ll DoAs the National Manager for Retail Operations, you will play a critical leadership role in enabling consistent, high‑quality execution across all Sporting Life stores. You will drive field communications, optimize operational processes, and serve as the primary connector between store teams, District Managers, and Shared Services Centre partners.Field Communications & EngagementLead and continuously improve the national store communications program, including Game Plans, Playbooks, Execution Guides, operational calendars, huddles, monthly objectives, and daily store communicationsOversee and streamline all SSC‑to‑store communications, ensuring clear ownership, prioritization, and timely deliveryServe as the primary point of contact between stores and SSC teams for operational inquiries (pricing, promotions, product, and process)Own and maintain SharePoint as the central hub for store‑facing operational resourcesRepresent Retail Operations in cross‑functional planning discussions, ensuring store readiness for initiatives, pilots, and launchesPricing, Promotions & In‑Store ExecutionAct as the operational lead for national promotions and peak trading periods (e.G., Black Friday, Boxing Day),



developing detailed execution guides and timelinesLead planning and execution for in‑store events, VIP experiences, activations, and product launchesOversee the development, distribution, and execution of POP kits and visual materialsServe as the primary Operations contact for all store pricing and promotion related questionsProcess Optimization & Operational ExcellenceDevelop, maintain, and evolve SOPs in partnership with SSC stakeholdersCommunicate policy and process updates to the field and deliver training, presentations, or execution support as requiredValidate adherence to new processes through pre‑checks, launch‑day support, and follow‑up, partnering with District Managers on corrective action where neededOwn store‑level daily, weekly, and monthly checklists and proceduresBuild and maintain Monthly Operational Objectives with DMs and SSC partnersCross‑Functional Partnership & Store AdvocacyAct as the voice of the stores, ensuring operational realities are reflected in solutions from Central Operations, Marketing, IT, Logistics, Inventory, and Loss PreventionEvaluate marketing and operational initiatives for in‑store viability, recommending adjustments to improve clarity, efficiency, and execution qualityFacilitate a strong two‑way feedback loop between the field and SSC teams, escalating process gaps and translating compliance expectations into practical store actionsCollaboration & Stakeholder LeadershipFoster strong relationships across Operations Managers,



District Managers, Field Trainers, Marketing, Finance, HR, IT, Purchasing, and Loss PreventionPartner with executives and senior leaders on initiatives that impact store operations and the broader retail strategySupport weekly operations communications and ensure follow‑through, accountability, and execution at store levelAdditional ResponsibilitiesManage Google Business Profiles, including store hours, holiday updates, and maintenanceCoordinate ordering of in‑store operational supplies (POP, signage, badges, review cards), aligning with internal partners as requiredWhat You’ll BringCollege or university degree, preferably in business or related discipline3–5 years of experience in retail leadership within field operationsAbility to work independently and exercise effective time managementStrong understanding of store operations, policies, and execution standardsProven ability to manage multiple initiatives, prioritize effectively, and work independentlyDemonstrated success partnering cross‑functionally and influencing without direct authorityExperience supporting pricing, promotions, inventory, and store execution programsProficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with ERP/POS systemsExceptional communication skills, written and verbalHands‑on, solution‑oriented mindset with a passion for retail excellenceSporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.#J-18808-Ljbffr

📌 National Manager, Retail Operations - C$90,000 - C$100,000 A Year (Dorval)
🏢 Sporting Life Group
📍 Dorval