Primary Job Posting LocationRichmond, British Columbia, CanadaJob TypeFull-Time / Permanent / On-SiteWorkdaysThis position is expected to work at least five (5) consecutive days per week.Shift HoursThis position requires Full-Time availability during operational days.Work Location4851 MILLER RD, SUITE 135, RICHMOND, BC V7B 1K7Salary Range$8.146 - $9.164 monthlyKey Responsibilities and DutiesOperational Leadership & ExecutionDirect and oversee all inbound and outbound freight forwarding activities, including consolidation of inbound freight from outlying facilities and coordination of pickup and delivery operations.Ensure timely and efficient preparation of outbound shipments for movement to regional truck hubs, air gateways, and UPSCO facilities.Establish standardized operating procedures to maximize throughput, accuracy, and service reliability across multiple operational sites.Monitor daily operational metrics, identify performance gaps, and implement corrective actions to maintain service commitments.Planning, Forecasting & Capacity ManagementForecast labor requirements, shipment volumes, tonnage, and revenue to support peak operational periods and long-term business planning.Align staffing plans with operational demand to ensure cost-effective labor utilization while maintaining service quality.Collaborate with Industrial Engineering teams to evaluate workflows, resource utilization, and capacity planning initiatives.Financial Management & ProfitabilityOwn the freight forwarding operations profit and loss (P&L;), ensuring adherence to budgetary targets and financial objectives.Analyze operating costs,



identify cost-reduction opportunities, and execute initiatives that improve margins without compromising service.Develop and execute strategic plans to increase revenue, improve cost efficiency, and enhance overall business performance.Sales, Business Development & Customer RetentionPartner closely with UPS Sales teams to support business development initiatives, strengthen customer relationships, and grow freight forwarding volume.Target key accounts to retain existing customers and secure recent business opportunities.Act as an escalation point for major customer issues, ensuring timely resolution and long-term customer satisfaction.Compliance, Risk & GovernanceEnsure full compliance with UPS policies, procedures, and internal controls.Maintain adherence to all applicable local, national, and international transportation regulations, customs requirements, and safety standards.Proactively identify operational and regulatory risks and implement mitigation strategies to protect the organization.People Leadership & Talent DevelopmentLead, coach, and develop department managers and supervisors, fostering a culture of accountability, performance, and continuous improvement.Conduct performance reviews, succession planning,



and leadership development initiatives to build a strong management bench.Promote a safe, inclusive, and high-performing work environment aligned with organizational values.Continuous Improvement & Strategic InitiativesDrive continuous improvement initiatives focused on operational efficiency, service quality, and customer experience.Leverage data analytics and performance reporting to support informed decision-making.Participate in cross-functional initiatives and strategic projects to support broader organizational goals.Requirements5 years of experience with freight forwarding transportation, logistics, or supply chain operations – RequiredAdvanced computer skills: Microsoft Office.Strong financial acumen with demonstrated experience managing P&L; responsibility – PreferredExcellent analytical, organizational, and problem-solving skills – PreferredAbility to lead multi-site operations and manage complex stakeholder relationships – PreferredStrong communication, negotiation, and customer-facing skills.Deep understanding of regulatory compliance and international freight operations – PreferredBachelor's degree or International equivalent – PreferredExpenses / Working ConditionsAdhere to the company’s Appearance Guidelines.UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.#J-18808-Ljbffr

📌 Freight Forwarding General Manager - C$8,146 - C$9,164 A Month (Winnipeg)
🏢 UPS
📍 Winnipeg