Job Title: IBMS (Operative BMS) Application Support Analyst Location: Toronto, ON Duration: Contract (Hybrid) Role Descriptions:
Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment Troubleshoot issues in scheduling| ad sales| traffic| and billing modules Handle incidents| service requests| and user queries via ticketing tools Perform SQL-based database troubleshooting| data validation| and fixes Investigate and resolve data inconsistencies and system integration issues Conduct root cause analysis (RCA) and ensure SLA adherence Support user access| configurations| and minor enhancements Work closely with sales| traffic| finance| and technical teams Essential Skills:
Strong experience in Operative IBMS BMS system Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing) Hands-on SQL & database troubleshooting (mandatory) Experience in helpdesk / EUC support environment Familiarity with ServiceNow/JIRA or similar tools Robust analytical| problem-solving| and communication skills Understanding of infrastructure / EUC environment (VDI| VPN| etc.) Knowledge of integrations and reporting tools