OverviewConstellation Financial Software (CFS), part of the Andromeda portfolio within Constellation Software, is currently seeking a Business Analyst to join its growing team. CFS is a leading provider of specialized software solutions for the financial services industry, supporting institutions with mission-critical systems that drive efficiency, compliance, and growth.We are seeking an experienced Business Analyst to deliver high-impact professional services to our software product client base. This role is 80% billable client-facing work—conducting virtual discovery sessions, requirements analysis, and solution design—and 20% internal support, responding to and resolving tickets from our existing client base.The ideal candidate brings deep, hands-on business analysis expertise: they can independently lead requirements workshops, produce rigorous documentation artifacts, and translate complex business needs into clear, implementable specifications. This is a client-delivery role; candidates must be comfortable as the primary point of contact in virtual engagements and confident guiding stakeholders toward sound decisions.Key ResponsibilitiesClient-Facing Professional Services (80%)Lead structured virtual requirements-gathering sessions with client stakeholders at multiple levels, from end users to C-suiteElicit, document, and validate business requirements using proven BA techniques: interviews, workshops, observation, surveys, and document analysisProduce formal BA deliverables including Business Requirements Documents (BRDs), Functional Specifications, Use Cases, User Stories with acceptance criteria, process flow diagrams, and data mapping documentsConduct current-state (as-is) and future-state (to-be) process analysis; identify gaps andrecommend solutions within the product frameworkFacilitate UAT planning and execution: develop test scenarios, track defects, and validate that delivered solutions meet documented requirementsManage scope throughout the engagement; proactively identify and escalate scope creep with documented impact assessmentsServe as the primary client liaison during assigned project phases, maintaining clear and consistent communication with stakeholders and internal delivery teamsPresent findings, recommendations,



and solution designs to client audiences with clarity and professionalismClient Support (20%)Triage and respond to support tickets from existing clients; accurately diagnose whether issues are configuration, training, or product defectsDocument ticket resolutions and contribute to the internal knowledge base to reduce recurring support burdenIdentify patterns in support requests that signal product improvement opportunities or training gaps; communicate findings tothe product and customer success teamsRequired QualificationsBusiness Analysis Core Skills4+ years of hands-on experience as a Business Analyst in a software product or SaaS environmentDemonstrated proficiency in formal requirements elicitation techniques (interviews, JAD sessions, prototyping, surveys, observation)Expert-level ability to produce BRDs, Functional Specifications, Use Cases, User Stories, and acceptance criteria that are clear, complete, unambiguous, and independently verifiableExperience with gap analysis, root-cause analysis, and options analysis—able to document trade-offs and provide a recommendation with supporting rationaleSolid understanding of the SDLC and experience working within both Agile (Scrum/Kanban) and waterfall delivery modelsProven ability to lead UAT: write test scenarios, coordinate testing cycles, track defects, and obtain sign-offExperience with data analysis and requirements-related to integrations, data migration, or reportingDomain & Industry KnowledgeBackground in lending, equipment leasing, or asset-based financing industries strongly preferredFamiliarity with financial services workflows such as origination, underwriting, servicing, or collections is a meaningful advantageProfessional & Communication SkillsAbility to communicate with precision—written and verbal—with both technical teams and non-technical business stakeholdersExperienced and confident facilitating virtual meetings and workshops; skilled at keeping distributed groups engaged and productiveSelf-directed:



able to manage time, set priorities, and advance multiple client engagements with minimal day-to-day supervisionStrong client presence; comfortable beingthe named expert in the room and managing challenging stakeholder dynamicsHighly organized and detail-oriented; rigorous about documentation accuracy and version controlQualificationsExperience as a BA in a billable professional services or consulting delivery modelFamiliarity with support ticketing platforms (e.G., TeamSupport, Jira Service Management, Salesforce Service Cloud)Project management experience or PMP certificationExposure to software configuration or business rules management within a product platformExperience with SQL or basic data querying for requirements validation100% remote; all client engagements conducted via video conferencing (Zoom, Teams, or equivalent)Must have a professional, distraction-free remote workspace with reliable high-speed internetOccasional travel to client sites or company events may be required (estimated under 10%)Availability during core business hours required; occasional flexibility needed to accommodate clients in varying time zonesSalarySalary Range (Ontario & BC Only): The estimated base salary range for this role is CAD$80,000.00 - CAD$90,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal prospect employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.#J-18808-Ljbffr

📌 Business Analyst - C$80,000 - C$90,000 A Year - Remote (Winnipeg)
🏢 Constellation Financial Software
📍 Winnipeg