Application Production Support Analyst – Enterprise MicroservicesFounded in 2005, UST is a mission‑driven group of more than 29,000 practical problem solvers and creative thinkers worldwide. We help clients embed innovation and agility into everything they do, building transformative experiences and human‑centered solutions.Role DescriptionWe are seeking a highly skilled Application Production Support Analyst for a 24×7 Global delivery model. The role focuses on ensuring high availability, rapid incident resolution, and operational excellence across real‑time and batch processing systems.ResponsibilitiesProvide L1/L2/L3 production support for enterprise applications built on microservices architecture.Perform incident triage, root cause analysis, and resolution within SLA timelines.Lead and manage incident triage bridges, coordinating with cross‑functional teams.Monitor application health using Splunk and Grafana dashboards for proactive issue detection.Analyze logs and quickly query using Splunk for faster troubleshooting.Support and troubleshoot batch jobs (Unix‑based) including scheduling, failures, and recovery.Query, validate data, and analyze issues in Cassandra DB.Qualifications5–8 years of experience in Application Production Support.Strong understanding of microservices architecture.Hands‑on expertise in Splunk, Grafana dashboards, Cassandra DB, Unix/Linux scripting, AWS services (EC2, CloudWatch, etc.),



and Kubernetes.Proven ability to triage issues quickly and drive resolution under pressure.Strong experience in incident management and bridge handling.Preferred Qualifications:Experience supporting large‑scale, high‑availability enterprise applications.Familiarity with CI/CD pipelines and DevOps practices.Exposure to observability frameworks and automation tools.Role LocationOntario, CanadaCompensation Range$78,000 – $98,000 per yearBenefitsFull‑time, regular employees accrue a minimum of 10 days of paid vacation per year, 6 days of paid sick leave each year (pro‑rated for new hires), paid holidays, and are eligible for paid bereavement leave and jury duty. Eligible for supplemental healthcare coverage and basic life insurance. Temporary and part‑time employees receive 6 days of paid sick leave each year (pro‑rated for current hires). Employees receiving benefits beyond standard statutory sick leave will be covered under local law.Equal Opportunity WorkplaceUST is an equal‑opportunity employer and employment decisions are based on merit and business needs. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status.AccommodationYour accessibility is important to us. Let us know if you require accommodations (e.G., accessible meeting rooms, captioning) at any point during the recruitment process.#J-18808-Ljbffr

📌 Application Production Support Analyst - Enterprise Microservices - $78,000 - $98,000 A Year (Winnipeg)
🏢 UST
📍 Winnipeg