Step into the role of Apps Support Lead Analyst at Citi, focusing on critical production management applications with a focus on system performance and incident resolution. Lead your team to ensure operational success.

In your role as an Apps Support Lead Analyst, you will be responsible for managing complex app support across platforms like Pega and AI. This lead position includes overseeing incident management, vendor relations, and performance evaluations while collaborating with key stakeholders to define and enhance support protocols.

Key Responsibilities: • Lead production support for Pega and AI services • Manage incident resolution with cross-functional teams • Conduct risk evaluations for platform integrity • Create and maintain automation tools using Python/Java • Mentor junior engineers to elevate support quality

Requirements: • Over 10 years of relevant experience • Solid stakeholder management capabilities • Capability in project management and service improvement • Detailed knowledge in apps support functions • Excellent verbal and written communication skills

Drive quality support and service optimization for production management at Citi. #J-18808-Ljbffr

📌 Apps Support Lead at Citi (Winnipeg)
🏢 Citibank (Switzerland
📍 Winnipeg