Guest Experience and Hotel Events ManagerBusiness Name: The Sidney Pier Hotel & SpaTitle: Guest Experience and Hotel Events ManagerNumber of Available Positions: 1Terms of Employment: Permanent, Full time (35 h/w)Wage: $39.90 per hourBenefits: Dental Insurance, Extended medical insuranceLanguage of Work: EnglishWork Location: Sidney, BCThe Sidney Pier Hotel & Spa is a vibrant and welcoming workplace located in the picturesque coastal town of Sidney, British Columbia.This luxurious waterfront retreat seamlessly combines sophisticated design with a relaxed and welcoming atmosphere.The Sidney Pier Hotel & Spa is seeking a Guest Experience and Hotel Events Manager to oversee guest experience operations and support the planning and coordination of hotel events and group bookings.The successful candidate will be responsible for maintaining high service standards, improving guest satisfaction, supervising front‑line staff, supporting hotel operational procedures, and building relationships with corporate clients, local businesses, and community partners.This position plays a key role in ensuring a seamless guest experience while contributing to business development and revenue growth.Job Duties and ResponsibilitiesPlan, oversee, and evaluate guest experience operations within the hotel to ensure service excellence and smooth day‑to‑day performanceDevelop, implement, and continuously improve service procedures and operational practices to enhance guest satisfaction and overall efficiencyMaintain a high standard of customer service by responding to guest concerns, resolving service issues, and handling special requests in a prompt and professional mannerParticipate in the recruitment, training, supervision,



and performance evaluation of guest service staff and other front‑line team membersPrepare staff schedules and assist in monitoring daily service levels to ensure effective coverage and consistent operational standardsReview guest feedback, surveys, and online reviews to identify service trends and implement meaningful improvementsCoordinate and oversee group bookings, meetings, receptions, and other hotel events to ensure a seamless and welcoming experience for guests and clientsLiaise with clients, local businesses, and community partners regarding hotel services, event opportunities, and use of hotel facilitiesSupport business development, promotional initiatives, and relationship‑building efforts to help increase occupancy and event‑related revenueAssist with the preparation and monitoring of departmental budgets, revenue goals, and related operating expensesEnsure compliance with hotel standards, company policies, and applicable health and safety requirementsWork closely with other hotel departments to support efficient operations and deliver an exceptional overall guest experienceEmployment RequirementsA college diploma or university degree in hospitality management, hotel management, business administration, or a related discipline is an assetThree to four years of experience in the accommodation or hospitality industry,



including supervisory or management responsibilities, is requiredStrong leadership, communication, and interpersonal skillsExcellent judgement and problem‑solving abilities, particularly in addressing guest concerns and operational mattersAbility to manage multiple priorities in a dynamic and fast‑paced hotel environmentExperience in guest relations, hotel operations, event coordination, and staff supervision is an assetYour SkillsClient‑focused with a genuine passion for delivering outstanding guest experiencesHighly organized, with the ability to manage multiple priorities in a fast‑paced environmentA collaborative team player who works well with colleagues across departmentsStrong judgement and confidence in making thoughtful, timely decisionsDependable, professional, and committed to maintaining high standardsExcellent oral communication and interpersonal skillsFlexible and adaptable in response to changing operational needsWork Conditions and Physical CapabilitiesFast‑paced environmentWork under pressureAttention to detailCombination of sitting, standing and walkingContact Information / How to ApplyEmail resume to: [email protected] an equal opportunity employer, we encourage applications from all qualified individuals and specifically applicants from traditionally underrepresented groups – including Indigenous persons, vulnerable youth, newcomers, and persons with disabilities – who may contribute to the continued diversification of our organization.Got a question?We're here to help. Check out our FAQs, send us an email or call us at 1-(phone hidden)#J-18808-Ljbffr

📌 Retail Sales Supervisors - $39.9 An Hour (Sidney)
🏢 The Sidney Pier Hotel
📍 Sidney